Job Description :
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Customer Segment Consultant I role will be responsible for driving program design and management for strategic initiatives that impact the Consumer Investments and Employee Banking & Investments organization and / or cross-line of business.
This role will own the development, coordination and implementation of projects, including project plans, design deliverables, governance requirements and communications.
The ideal candidate will demonstrate strong project management skills, resourcefulness, and the ability to manage multiple workstreams simultaneously.
Role requires strong communications skills and partnership with business partners, subject matter experts and stakeholders to meet deadlines and deliver high quality project results.
Activities will include :
- Lead project management routines with work team including line of business, support and technology partners to ensure effective and timely execution
- Develop program materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements
- Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements
- Coordinate stakeholder, leadership and governance reviews
- Drive program implementation and communications working with partners and front line leaders
- Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track
Required Qualifications :
- Strong written and verbal communication skills, including ability to influence and drive consensus
- Self starter who can work independently, prioritize deliverables and manage time effectively
- Ability to execute comprehensive and robust data analysis
- Experience in Consumer, Consumer Investments or Wealth Management Lines of Business
- Ability to develop and maintain strong relationships across the organization
- Exceptional organization skills, attention to detail and ability to coordinate and manage projects with multiple partners and stakeholders
- Highly proficient with Microsoft PowerPoint, Excel and Office applications
- Comfortable working in a fast-paced, collaborative environment
Desired Qualificaitons :
- Familiar with Consumer Investments products / services
- Familiar with Global Wealth and Investment Management (GWIM) and / or Retirement & Personal Wealth Solutions (RPWS) solutions / processe
Enterprise Job Description :
Accountable for design, analysis, execution and / or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.
e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
Accountable for initiative support, coordination, robust analysis and communications.
Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent
Shift :
1st shift (United States of America)
Hours Per Week :
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