Service Coordinator

Job Description

Job Description

This position requires close attention to detail and open communication with field technicians and Field Service Leader’s (FSL’s). This position requires strong communication skills and continual engagement with key personnel on customer side of account. A high degree of resourcefulness is required to attain parts from a matrix of vendors at the best price while maintaining the ability to return to sites as quickly as possible.

Refrigeration Service Coordinator Job Duties and Responsibilities :

Approve work orders with Dispatcher

Schedule PM’s, filters and condenser cleanings

Maintain service parts inventory

Prepare pricing on special order parts

Assist with approving time cards

Assist with incoming service calls

Keep parts pricing current

Order specialty parts

Fully understand the customers’ needs and desires

Write and submit quotes

Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations

Maintain ongoing client relationship and recognize future business opportunities

Manage labor on service calls to see them through to completion

Skills / Qualifications :

EDUCATION Refrigeration knowledge and background is not a must, but preferred..

EXPERIENCE Must have experience in customer service and working with a team.

LANGUAGE SKILLS Must be capable of reading, writing and speaking the English language effectively.

WRITING SKILLS Must be able to communicate information and instructions in writing to members of the organization and third parties, professionally.

MATH SKILLS Must be able to work with large dollar amounts and be able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent with the ability to draw and interpret bar graphs and tracking documents.

TOOLS AND EQUIPMENT SKILLS Company supplied Computer & I-Phone

CONTACTS WITH OTHERS Must be capable of communicating effectively and expeditiously while maintaining professional conduct with all levels of the organization as well as third parties.

CONFIDENTIAL DATA Employee will have access to Company confidential information and must be responsible enough to protect such information.

COMPUTER SKILLS Employee must be an experienced user of Microsoft Office software (Outlook (e-mail), Excel, Word and PowerPoint), capable of learning other personal computer applications.

SUPERVISION RECEIVED Employee must be capable of performing their responsibilities with minimal supervision. However guidance and leadership will be provided to offer direction