Job Description
Job Description
A Security Officer will provide a customer service orientated environment for both guests and employees while conducting various safety procedures to the hotel and restaurant.
Performs duties in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.
Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized.
Conduct patrols and identify potential security and safety risks or undesirable conditions.
- Expedite response to emergency conditions such as fire or safety hazards and threats to life and / or property.
- Handle undesired conduct and violations of hotel policy as warranted.
- Adhere to hotel requirements for guest / employee accidents or injuries and in emergency situations.
- Work with Housekeeping & Engineering teams to ensure property safety guidelines are in place and being followed.
- Maintain a daily inventory of all keys and electronic devices that will be documented and communicated to applicable managers / directors.
- Ensure security of guestroom access and hotel building access including limited hours of access for specific entrances.
- Conduct locker inspections which will be on an as needed basis and coordinated with HR.
- Conduct baggage checks which will be on an as needed basis and coordinated with HR.
- Investigate accidents, thefts, property loss and unlawful activities. Prepare incident reports based and communicate to proper leadership.
- Monitor life safety system installed at property.
- Answer security radio and respond in a timely manner based on priority.
- Assist in managing lost and found, ensuring prompt communications with hotel guests.
- Escort guests and employees as required.
- Assist guests with door locks and in-room safes.
- Monitor local and national news and weather for any safety and weather-related issues.
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