SERVICENOW OCM BUSINESS ANALYST

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Are you a skilled OCM Business Analyst with a passion for facilitating organizational change? Join us in building a brand-new greenfield ServiceNow instance for our global Media & Entertainment client! As an OCM Business Analyst, you will support the OCM Lead in designing and executing comprehensive change management, training, and communication plans.

You will collaborate with Solution and Product Leads, Business Analysts, Developers, Project Managers, and other stakeholders to ensure a smooth transition to the new ServiceNow platform.

This position is also responsible for coordinating content and peer-reviewing a wide array of documents for training and ongoing usage by the users of the ServiceNow Platform.

We are setting up interviews now and if you'd enjoy contributing to building a world-class brand new global SNOW instance we'd love to hear from you!

Daily Responsibilities

Change Management Support : Assist the OCM Lead in creating and integrating change management activities into the project plan.

Collaborate with Solution / Product Leads, Business Analysts, Developers, and Project Managers.

• Communication Coordination : Help develop and execute detailed communication plans in coordination with the project team and Corporate Communications.
• Change Agent Network Support : Assist in planning and developing a Change Agent Network. Work closely with various client stakeholders to recruit Change Agents and facilitate Change Agent Network meetings and workshops.
• Training & Hypercare Assistance : Support the creation, management, and administration of detailed training and hypercare plans.

Assist in creating training artifacts such as user guides, quick reference guides, knowledge articles, videos, job aids, etc.

User Engagement : Conduct end-user workshops and surveys to gather feedback on the software solutions being rolled out.

Evaluate and ensure user readiness.

• Metrics & Monitoring : Assist in defining and measuring success metrics and monitoring change progress. Help prepare a post go-live change management plan to sustain OCM efforts post go-live.
• Risk Management : Identify risks to achieving successful change management and assist in planning and executing remedial steps where necessary.

Qualifications and Requirements

• 4-5 years of experience with medium to high complexity organizational change management projects.
• Experience supporting the design and implementation of change management strategies for IT Service Management system deployments.
• Experience developing easy-to-understand artifacts for onboarding users to new software solutions.
• Knowledge and experience in end-user training strategy.
• Familiarity with scrum methodology and the software development lifecycle.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.

Desired characteristics

• Understanding of ITIL v3 or ITIL 4 processes and best practices.
• Change Management certification or designation.
• Exposure to the ServiceNow platform.
• Experience working on projects with large global / multinational corporations.

Additional Details

The base range for this contract position is $50 - $60 / per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Qualified applicants with arrest or conviction records will be considered

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental / Vision / Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more.

STAND 8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!