B2B Customer Support Consultant

B2B Customer Support Consultant

Mango 5

2023-07-06 Airport Industria

Job Ref # : RESLIB07

Industry : Call Centre

Job Type : Permanent

Positions Available : 1

Are you seeking an incredible opportunity for stability, growth, and a remarkable work environment? Mango5, a leading BPO Outsourcer in South Africa, is searching for a highly skilled individual with exceptional business-to-business client service expertise to join our dynamic international business unit.

Job Description

Are you seeking an incredible opportunity for stability, growth, and a remarkable work environment? Mango5, a leading BPO Outsourcer in South Africa, is searching for a highly skilled individual with exceptional business-to-business client service expertise to join our dynamic international business unit.

Join our Mango5 family, where immense growth and development are not just encouraged but embraced. We foster a strong work ethic, driven by our dedication and commitment to excellence, resulting in an amazing working environment.

Job Requirements

Key Responsibilities & Accountabilities

• Overseeing the day-to-day operations of our business-to-business accounts, ensuring smooth and efficient functioning.
• Engaging with existing clients on a daily basis to ensure they receive exceptional service and support.
• Guiding businesses in optimising their utilisation of our site to achieve outstanding results.
• Promptly and effectively resolving any queries or concerns from our business clients, utilising various communication channels such as phone and email.
• Providing valuable advice and recommendations to clients, empowering them to enhance their experience and achieve better outcomes.
• Proactively contacting clients in accordance with our company's service level agreements and Client Response Promise, demonstrating our commitment to proactive and timely communication.
• Organise your workload efficiently to ensure task lists and targets are consistently achieved.

Personal Requirements

• Experience working in a non-scripted environment, showing adaptability and quick thinking.
• Excellent communication skills, allowing you to effectively convey ideas and information.
• Strong organisational skills with high attention to detail.
• Ability to handle multiple tasks and work collaboratively within a team.
• Highly motivated and driven, with a genuine passion for delivering exceptional business client services.
• Previous experience in providing client services in the business-to-business industry advantageous.
• Polite and professional telephone manner, ensuring respectful and courteous interactions.
• Excellent literacy skills, enabling clear and accurate communication.
• Proficiency in PC skills, with the ability to quickly learn and adapt to new systems.
• Proven track record of delivering excellent client service, demonstrating a commitment to exceeding expectations and ensuring client satisfaction.

Experience and Qualification

• Business-to-business client services experience advantageous.
• Account management / recruitment experience advantageous.
• Working experience in a non-scripted office environment
• Must have Matric / Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office

Remuneration

• Market related salary
• Commission
• Shift Allowance
• 3 Month Probation
• Medical Insurance and
• Additional : Access to emergency response, trauma, and home assist services
• Professional Development : Internal learning and development with access to over 70 online courses to assist you in achieving your career goals
• Transport will be provided for shifts ending at 6pm (from work to home only)

Working Hours

• Monday to Friday, 14 : 00 to 23 : 00 / 15 : 00 to 00 : 00 (USA Daylight Savings)
• USA Holidays applicable
• Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

• Job Types : Full-time, Contract
30+ days ago