TEAM MEMBER
Job description
The co-founder, Dave, a chef trained in Thomas Keller’s Bouchon restaurant
organization came up with a simple process : take the best quality chicken, prepare the
chicken in a proprietary brine, and after deep frying; top the most tender chicken in the
world with one of seven signature spice blends.
Summary :
The Team Member is responsible and accountable for performing specific tasks and
duties assigned within the restaurant including guest service, food prep, restaurant
cleanliness and teamwork.
Duties :
T he Team Member will maintain a fast speed of service, resolve questions and
concerns of guests, and follow all safety and security procedures.
In addition, they :
Follow the steps outlined in the DHC Training Program to learn new skills, duties, and
responsibilities
Communicate to their immediate supervisor when additional training guidance and
practice is needed
Understand how each job responsibility impacts guests, employees, and overall
restaurant operations
Greet guests, record orders, and serve food and beverages with a consistently positive
and helpful attitude, including answering questions
Work together with their co-workers to prepare items on the DHC menu while following
cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery / equipment such as ice cream dispensers, fryers,
warmers, etc.
Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors,
washing / sanitizing / disinfecting kitchen
utensils and high touch-point areas, and servicing restrooms
Handle guests’ concerns and complaints professionally and calmly to resolve
problems according to restaurant policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform
policy
Are performance-oriented and performance driven; understand performance
expectations and are aware of performance
results
Abide to the rules and direction given by the restaurant management team
Job expectations
The Team Member will work productively in a fast-paced environment in which they will
be interacting with guests, work closely with other Team Members to complete tasks,
and conduct other duties assigned by the restaurant management team.
In addition, they :
- Ensure that they abide by company policies and directives
- Support the goals, decisions, and directives of the restaurant management team and
is not insubordinate
Contributes to the restaurant’s success by accomplishing the expected work during
each shift consistently
Communicate effectively with team members and management to resolve any
interpersonal issues as needed
Follows all company guidelines for food and cash controls; follows all cost control
guidelines to maintain and minimize
restaurant costs; properly uses all products, supplies, and equipment facilities
Requirements
- Current student or high school diploma / GED preferred
- Must be at least 16 years old
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long periods of time and work in a fast-paced environment
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and the restaurant management team
Transportation & accessibility
- Must have reliable transportation to work
- Must have telephone or other reliable method of communicating with supervisor and
co-workers
Hours :
- Must be able and willing to work flexible hours including opening and closing shifts
- This includes working weekends / nights & holidays whenever necessary
Skills & Abilities :
- Excellent time management skills
- Strong people / guest service skills
- Ability to look at the restaurant operations from a guest’s point of view
- Ability to take initiative and solve problems
- Able to stand for long periods of time
- Able to bend and stoop
- Able to work around heat
- Able to work around others in close quarters
- Able to lift 50-75 lbs. comfortably
Job Type : Full-time / Part-time
Salary : $15.00 - $18.00 per hour
Benefits : Employee discount
Employee discount
Paid time off
Experience level : No experience needed
No experience needed
Restaurant type :
Fast casual restaurant
Shift : Day Shift
Day Shift
Evening shift
Night shift
Weekly day range : Every weekend
Every weekend
Monday to Friday
Weekends as needed
Work Location : In person
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