DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Production Industry. We are committed to delivering exceptional products, technology, and services that meet the evolving needs of our customers.
Purpose
An Industrial Equipment Field Service Technician is responsible for hardware and software installations, repairs and preventive maintenance at customer production sites.
The duties also include remote support for customers, in-house repairs and equipment preparation.
Duties and Responsibilities
- Prepare industrial equipment for orders.
- Install and startup of industrial equipment at customer’s site. Document service and installation actions by completing forms, reports, logs, and records.
- Service and Repair industrial equipment on site. Document service issues, compile 'tech notes' detailing specific information about a product or application, maintain 'knowledge bases' of support information, post information to support websites.
- Provide periodic PM services and calibrations, perform on-site training for maintenance staff.
- Answer technical support calls and inquiries. Provide information via phone, e-mail, websites, or in person for DIGI industrial products.
- The position requires strong analytical abilities for systematic troubleshooting on electrical, electronic and mechanical problems.
- Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
- Knowledge of AC / DC theory, electronic components, and electronic circuitry.
- Proficient in the use of tools, power tools, and electrical / electronic test equipment such as multimeters and interface testing / monitoring tools.
Must be skilled at soldering.
Solid PC and network knowledge required. Integration of Digi equipment into production lines and customer applications utilizing various interface connections.
Setup and configuration of peripheral equipment such as scanners, printers, package ejectors.
- Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
- Must have excellent personal and interpersonal skills to interact with a variety of customers.
- Willing to work a flexible schedule, including weekends (Overtime compensated). Rotating on call availability is required.
- Frequent overnight travel is required to conduct field service work.
- Properly maintain assigned computers, company vehicle, spare parts inventory and other company property.
- Must have valid driver’s license and good driving record.
- The ability to pass both a background check and drug tests may be required.
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