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Part Time Night Auditor-Fairfield by Marriott Chester, VA (Chester)

Part Time Night Auditor-Fairfield by Marriott Chester, VA (Chester)

Blue Sky Hospitality SolutionsChester, VA, US
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Part Time Night Auditor

Location : Fairfield by Marriott, Chester, VA Address : 12400 Redwater Creek Rd, Chester, VA 23831

Overview : As a Night Auditor, you will play a vital role in our hotel's operations, ensuring that every guest enjoys a seamless and satisfying experience from check-in to check-out. Your attention to detail and commitment to accuracy will help us maintain our high standards of service and financial integrity.

Candidate Profile

Experience :

  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel Front Desk experience and familiarity with the Marriott brand are preferred.
  • An accounting background is advantageous but not mandatory.
  • Experience with Marriott PMS is preferred.

Key Responsibilities

  • Balance and audit room revenue, including room and tax charges, cashier's reports, and guest accounts, as well as food, beverage, and telephone revenue. Assist in preparing daily revenue reports.
  • Complete and transmit daily management and accounting reports, ensuring accurate tracking of hotel revenues and expenses, including customer tracking and market segmentation reports.
  • Welcome guests during their arrival and departure, providing outstanding service to enhance their experience.
  • Manage the registration process by inputting and retrieving information accurately, confirming guest details such as occupancy and room rates.
  • Maintain confidentiality regarding all guest and hotel information.
  • Exhibit meticulous attention to detail to ensure the security of guest room access.
  • Handle guest requests, inquiries, and complaints efficiently, ensuring timely follow-up to maintain high guest satisfaction. Negotiate compromises in accordance with the Make it Right guidelines when necessary.
  • Process cash and credit card transactions accurately, managing guest accounts upon checkout.
  • Stay informed about all hotel features / services, room types, rates, layouts, special packages, and promotions.
  • Follow safety policies and procedures, ensuring the well-being of team members during each shift and reporting any accidents or injuries promptly.
  • Maintain a clean and organized work area, free from debris or obstacles that could hinder job performance.
  • Perform other related duties as assigned.

    • Qualifications

  • Proficient in accessing and accurately inputting information using a moderately complex computer system.
  • Experience handling cash and credit transactions.
  • General knowledge of local attractions and transportation options.
  • Ensure efficient guest registration, checkout, and telephone service, adhering to brand standards.
  • Capable of effectively interacting with both internal and external customers with tact and diplomacy to resolve conflicts.
  • Ability to observe and respond to signs of emergency situations.
  • Strong ability to build and maintain effective working relationships with associates and guests.
  • Excellent command of the English language, both written and verbal.
  • Strong multitasking and prioritization skills with a focus on customer service.
  • Regular attendance and availability to work flexible schedules, including weekdays, evenings, weekends, and holidays, are essential.
  • High standards of personal appearance and grooming; uniform and nametag must be worn at all times.

    • Physical Demands

  • This position requires standing for a significant portion of the time, with some lifting as needed.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules, including holidays and weekends, and must attend all scheduled training sessions and meetings.

    • Join Our Team! If you are detail-oriented, enjoy working in a dynamic environment, and are committed to providing exceptional guest service, we invite you to apply for the Night Auditor position. Be a key player in a team that values excellence, hospitality, and professional growth!

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    By Marriott • Chester, VA, US