Job Description
Job Description
About Us : Walk-On's stands out in the casual dining full-service restaurant sector for its dedication to high-volume sales, scratch-made food, and large-scale operations.
Our restaurants, known for their lively atmosphere and substantial seating capacity of about 300, strive to deliver unforgettable dining experiences marked by outstanding service and culinary excellence.
Job Overview : Walk-On's is seeking a talented and experienced Front of House Manager who embodies a strong focus on high-level hospitality and team member development.
This pivotal role involves managing the front-of-house operations, ensuring exceptional guest service, and fostering a culture of professionalism and growth among our staff.
Key Responsibilities :
- Lead and manage all front-of-house operations, ensuring the delivery of top-tier hospitality and guest service.
- Implement and maintain high standards of service, cleanliness, and organization in the dining area.
- Develop and execute comprehensive training programs for front-of-house staff, focusing on service excellence, product knowledge, and effective communication.
- Work closely with the General Manager and Assistant General Manager to ensure a cohesive and efficient operation.
- Drive team performance through effective leadership, coaching, and development of front-of-house staff.
- Coordinate with the marketing team to enhance guest experiences and promote the Walk-On's brand.
- Oversee staff scheduling, ensuring optimal staffing levels for smooth restaurant operations.
- Manage guest relations, addressing and resolving any concerns or feedback with professionalism.
- Ensure adherence to all local, state, and federal regulations regarding health and safety in the restaurant.
Qualifications :
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 2 years of experience in front-of-house management, preferably in a high-volume, full-service restaurant.
- Proven track record of developing staff and maintaining high standards of guest service.
- Strong leadership and interpersonal skills, with a focus on team building and staff development.
- Excellent organizational and problem-solving abilities.
- Ability to work a flexible schedule, including weekends and holidays.
- Passionate about hospitality and committed to providing exceptional guest experiences.
What We Offer :
- Competitive salary with performance-based bonuses.
- Opportunities for professional growth.
- A competitive and supportive work environment.
- Comprehensive benefits package, including health, dental, and vision insurance.
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