Security Supervisor - MGM Fenway Music Hall

Job Summary :

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

For additional information, visit www.livenationentertainment.com.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music.

From our dozens of owned / operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales.

• we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support.
• it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s 50 Companies that Care .

We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.

Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!WHAT THIS ROLE WILL DOMonitor the labor cost of the shift, paying close attention to overtimeAccurate accounting close-out of special eventsChecking accuracy of labor system at the end of the shiftConduct operations with a Guest First mindsetEnsure all recap forms are submitted to accountingEnsure that leads are set up for successRespond to all elevated staff / guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including access as well as our VIP program and seat upgradesWork through and correct guest concerns and complaints regarding security and customer service-related situationsFollow up with Security and Guest Services teams to ensure that service standards are metPerform opening / running / closing duties according to Live Nation policyInform guests of Music Hall amenities & make recommendationsMaintain line of sight / atmosphere control by circulating through work area and reporting any issues encounteredSuggestive selling of all venue products and services when applicableKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCreate pre-shift sheet and relay information from management directly to staffMeet with tour security before each showConduct daily pre-shift in an upbeat and motivational mannerLog operational issues in Manager Log Book, either manually or onlineConduct safety, cleaning and maintenance walk-through interior and exterior of buildingCheck ticket counts with box office before shift beginsCheck email and mailbox for current informationUpdate Contact Log at the end of the shiftFamiliarize self with event sheetsFacilitate proper inter-departmental communication and organizationWHAT THIS PERSON WILL BRINGRequired : (State or County Licensee or Certification Requirement) / Responsible Alcohol Awareness Training Certification or EquivalentHigh school diploma or equivalentAbility to work late hoursFlexible schedule3 years supervisory experience in high volume hospitality / music hall environmentKnowledge of Microsoft Office products and ABIMM timekeeping systemKnowledge of state, federal and local liquor laws and health code regulationsAbility to deal with intoxicated guests in a positive and safety minded mannerTolerance of all cultures, music and art formsSkilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff managementAbility to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidencePreferred : At least 2 years experience with a live entertainment venueExperience in a live music environmentCollege diploma in related fieldPhysical Demands / Working Environment : Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniquesEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife.

As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

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