Social Work Participant Navigator

East Boston Neighborhood Health Center

East Boston

Part-time

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Time Type : Part time

Part time

Department : PACE Social Services

PACE Social Services

All Locations :

26 Sturgis Street - PACE Winthrop, East Boston

Position Summary :

Join PACE! As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will work closely with participants and their caregivers to help them continue to live safely in their homes and communities as independently as possible.

You will work in an integrated primary care and behavioral health setting to support participants in their homes and at one of our PACE centers.

Per diem position to act as case manager and support for the Neighborhood PACE Social Work department. Work with older adult participants and families to assist with vital "SDOH" (Social Determinants of Health) issues including housing, food insecurity, benefits access, and more.

An ideal candidate will be knowledgeable about community resources, be detail oriented, able to multitask, and possess excellent communication and computer skills.

Must hold a Bachelor’s degree in social work or related field OR have two years of relevant work experience in a community setting.

Bilingual (English / Spanish) required. Automobile required.

Social services case management position in the PACE Social Work Department assisting participants with various "social determinants of health" (SDOH) needs including housing, food insecurity, benefits and more.

Work closely with a supportive interdisciplinary medical team supporting the PACE participants and their families.

Participant Navigator Responsibilities

Builds trusting relationships with participants

Provides assistance with housing applications; maintains records of pending applications; provides follow-up on applications

Acts as liaison and provides housing advocacy with various housing organizations on behalf of participants

Assists with case management tasks including, but not limited to : Food Stamps / DTA applications and re-certifications, Safelink / Assurance phone assistance, scheduling RIDE interviews, Social Security income verifications, calling Social Security to troubleshoot issues

Researches and provides participants with resource information, such as food pantries, support groups, immigration assistance

Provides money management assistance and act as liaison to representative-payees

Implements supportive interventions such as check in calls under the direction of the social worker

Performs community outreach and accompanies participants with exceptional hardship and need to appointments in special circumstances.

Consults appropriately with clinical staff

Thoroughly documents all communication with participants in the medical record in a timely manner

Demonstrates excellent customer services skills and cultural competency with participants and caregivers of diverse backgrounds

Demonstrates strong commitment to participants, resolves case management issues as expeditiously as possible to participant satisfaction.

As representative of PACE and EBNHC, maintains a highly professional, courteous and respectful manner with participants, caregivers and colleagues

BS or BA in social work or equivalent work experience in a community setting
One year work experience with the elderly preferably in an interdisciplinary team setting
Bilingual in English and Spanish
Flexibility, creativity and good customer service skills.
The ability and willingness to assist outside of traditional roles and with many disciplines.
Good computer skills.
Requires travel between the PACE centers.