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Senior Customer Service Representative

VirtualVocations
Santa Ana, California, United States
Full-time

A company is looking for a Senior Customer Service Representative.Key Responsibilities : Service customer inquiries via incoming phone calls and written correspondenceProcess transactions to meet customer needs including address changes, stop payments, and related correspondenceDiffuse escalated situations through analyzing, partnering, and resolving complex customer issuesRequired Qualifications : High school diploma or military experienceAt least one year of customer service experience, preferably in a call-center environmentExperience using Microsoft Office applications (e.

g., Outlook, Excel, Word and Teams)Bachelor's Degree preferredPrevious experience in the insurance industry preferred

16 days ago
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