We are seeking a motivated and friendly Entry Level Client Service Representative to be the first point of contact for our clients.
In this role, you will assist clients with inquiries, provide information about our products and services, and ensure a positive experience with our company.
This is a fantastic opportunity for recent graduates or individuals looking to start a career in client service and support.
Key Responsibilities : Client Interaction : Serve as the primary point of contact for clients via phone, email, and chat.
Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. Information Assistance : Provide detailed information about our products and services, helping clients understand features, benefits, and options.
Problem Resolution : Identify and troubleshoot client issues, offering effective solutions and escalating complex problems to senior team members as needed.
Client Support : Assist clients with order processing, account management, and other service-related tasks to ensure requests are handled efficiently and accurately.
Documentation : Maintain accurate records of client interactions, including inquiries, issues, and resolutions. Prepare reports for management review.
Feedback Collection : Gather client feedback and relay information to management for service improvement. Help identify trends and suggest enhancements to boost client satisfaction.
Administrative Duties : Perform administrative tasks related to client service operations, such as updating client records, scheduling appointments, and managing correspondence.
Qualifications : Education : High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, or a related field is a plus.
Experience : No prior experience required. We are looking for enthusiastic individuals eager to learn about client service.
Skills : Communication Skills : Strong verbal and written communication skills. Interpersonal Skills : Excellent interpersonal skills with a friendly, professional demeanor.
Problem-Solving Abilities : Strong problem-solving skills to handle challenging situations effectively. Computer Skills : Basic computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint).
Multitasking Ability : Ability to manage multiple tasks and work effectively in a fast-paced environment. Attention to Detail : Strong organizational skills and attention to detail.
Positive Attitude : A positive attitude and willingness to learn and grow within the company. What We Offer : Training : A comprehensive training program to equip you with the skills and knowledge needed for success in the role.
Career Advancement : Opportunities for growth and advancement within the company for those who demonstrate strong performance and leadership potential.
Supportive Environment : A collaborative and inclusive workplace where your contributions are valued. Powered by JazzHR
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