CREDIT OPERATIONS TEAM LEADER

Credit Operations Team Leader Bristol - Customer Excellence Centre

Job reference : BCEC-UND-002600

Location : Bristol - Customer Excellence Centre

Salary : 32,000 to 35,000 DOE

Employment type : Permanent

Department : Underwriting

Working Hours : 37.5

AddThis Sharing Buttons ALD is uniquely positioned as an international organisation which has kept its Bristol-based family roots.

We are proud to be part of the international French financial services firm, Societe Generale, and to uphold the highest ethical and regulatory standards.

We are the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries. Within the UK, ALD has a portfolio of over 150,000 leased and fleet managed vehicles, and is a market leader in innovation and service quality.

A fully owned subsidiary of Socit Gnrale we are global leaders in mobility solutions providing full service leasing and fleet management services, Ranked #3 Worldwide and #1 in Europe by number of contracts under management.

Through our Move 2025 strategy, we will become the global leader in our industry. That means investing in innovation and technology, sustainable solutions, state of the art digital capability and OF COURSE OUR PEOPLE!

If you come to work for ALD, youll be part of this exciting journey.

The Credit Operations Team is responsible for evaluating credit applications and making decisions regarding approval of requested finance.

It is imperative that the decision making is in line with business, regulatory and risk appetite and within agreed service level agreements.

Whilst displaying strong people skills our Team Leaders ensure clear audit trails of our end to end process, that we are compliant with the credit approval process and we stay inline with delegated credit authorities.

The department is key to protecting the company from undue risk whilst also seeking to provide great customer service

Key Purpose

• Lead and manage a team to achieve all individual, team and business KPIs
• Provide all team members with feedback and coaching to ensure individual competence and to improve staff and team performance
• Ensure a consistent high level of quality service standards are provided to internal and external customers
• Promote a culture of efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements
• Collaborate with other operational teams to proactively look for ways to reduce handoffs and costs and improve customer satisfaction
• Minimise business and regulatory risks through rigorous control checks
• Effective management, clear communication and professional liaison with all 3rd party relationships
• Support strategic change initiatives through to completion within your business area

Summary of Responsibilities

• Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved
• Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback.
• Complete monthly performance reviews with all team members and implement performance improvement plans as and when required
• Ensure that all HR policies and procedures are consistently adhered to completing appropriate supporting documentation and utlising formal processes as and when required
• Ensure robust training and succession plans are in place to develop, engage and retain competent team members
• Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to
• Provide operational and subject matter guidance for all team processes
• Ensure the department achieves all relevant compliance and regulatory activities and meets TCF (Treating Customers Fairly) obligations
• Provide daily, weekly and monthly reporting for all required team metrics
• Timely escalation of any issues on policy, procedures or decision making processes to an Operations Manager

Essential Criteria

• Proven experience in a leadership and financial analytical position
• Extensive knowledge of the UK regulated and finance industry
• Experience of managing performance, formally or informally, with a focus on both results and behaviours
• Excellent communication skills : written, verbal, report writing and presentations
• Proven people management experience including feedback, coaching and performance management
• Excellent time management, planning, organisational and delegation skills
• High levels of professionalism and stakeholder management.
• Problem solving capabilities
• Good standard in IT literacy in particular Microsoft Office applications
• Proven experience in managing customer expectations and service delivery.
• Ability to influence others and manage difficult situations
• Self-motivated and resilient

What we can offer

• Generous contributory pension scheme
• 25 days holiday, in addition to Bank Holidays
• Volunteering Days to assist in charity work / CSR Initiatives
• An excellent CSR agenda Ecovadis Certification
• Flexible working options available
• Study Leave where applicable
• Enhanced parental leave
• Occupational Health Programme
• Introduction Bonuses for referring an Employee or Customer
• Access to LinkedIn Learning / Time towards to your CPD
• EV charging points, bike storage, shower & changing facilitates
• Progressive / Collaborative culture

If you're excited about the prospective of working with us, and have most of the skills or experience we're looking for, please go ahead and apply.

You could be just what we need!

Job ID : 46BR

Category : Cashier

Address : 20 High Street

Location : Pascoag, RI