Description
Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work.
Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale.
This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world.
Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day.
More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
To learn more, visit / At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble, and highly empowered to drive excellence.
Be a part of the team that will transform the way cybersecurity is delivered! Job Description The Senior Manager of Technical Support will lead and provide technical vision and strategy for Technical Support and Services.
Build supportive and reliable relationships across the organization, customers, and partners. Identify training needs for technical, soft skills and service excellence.
Meticulously monitor the metrics and take action to drive best in class service to our customers and directly contribute to business growth.
The Senior Manager will oversee a team of global technical Support Engineers who interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries.
An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity.
The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today’s borderless network landscape and have a track record of solving them and training, mentoring, and leading technical support teams. Responsibilities
- Building strong cross departmental relations and being the trusted adviser and partner to the global teams is a key objective
- As an active member of the Global Customer Support organization, we expect you to contribute to the Global support vision, bring initiatives to the table and collaborate to the long term technical vision and strategy for Global Customer Support and Services, to support the company mission and vision
- Build supportive and reliable relationships across the organization and work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
- Create and submit knowledgebase entries to help improve customer self-service capabilities and share this internal knowledge to assist other internal team members
- Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features
Skills / Qualifications
- Dedicated focus to provide every customer with a best-in-class service and share and train every team member to share in this philosophy
- Previous experience leading and developing technical support teams
- Excellent communication skills both verbal and written and 7 + years of experience designing and supporting multilayer IP networks;
routing and understanding network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL / TLS
- Undergraduate degree in Engineering, preferred in Information Technology or Computer Science
- Highly developed sense of integrity and commitment to customer satisfaction and success
Benefits :
- Health, Vision, Dental - open to domestic partners
- 401K with company match
- Paid Time Off (PTO)
- Company paid holidays
Senior Integrated Product Support Manager - Credence Management Solutions, LLC
Education, Requirements and Qualifications Clearance: Must have or able to obtain and maintain a Secret security clearance Master’s or Doctorate Degree in a related field and ten (10) years of experience in the respective technical / professional discipline being performed, five (5) years of which m...
Senior Director of Government Relations
Tens of thousands of public school students attend LifeWise Bible classes each week. Experience working with local, state and federal government officials and offices. We believe released time is the greatest missed opportunity of the church in America to reach the next generation. Having never met ...
Acquisition Logistics Support - Senior Logistics Manager: Technical Order Management Agent (TOMA)/Flight Manual Manager (FMM)
As a Acquisition Logistics Support - Senior Logistics Manager: Technical Order Management Agent (TOMA)/Flight Manual Manager (FMM) with MTSI, your primary focus will be to perform as a key participant in developing long-term weapon system supportability approaches that further the Government’s acqui...
Senior Manager of Pricing - Intermodal
Manager of Pricing - Intermodal. Manager of Pricing is responsible for managing all pricing activities, making market suggestions, following up with customer bids, and assisting in projects as needed. Proficiency in Microsoft Word, Excel (advanced), PowerPoint, and Outlook. Our client is an independ...
Product Technical Architect - Senior Manager
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Demonstrates intimate abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in th...
Technical Support Manager
Ready to take on a challenging and rewarding role driving technical support excellence? Apply now and be a part of our dynamic team!. Work directly with a team of experienced technicians and engineers, overseeing technical support for capital equipment. Oversee the Technical Support team, providing ...
Technical Data Manager
The work of the Communications sub-function in Defence: provide technical communications knowledge and advice, engaging with stakeholders to deliver and exercise appropriate technical delegations in line with relevant legislative, policy and regulatory frameworks. Investigate, report and perform tec...
Technical Support Specialist Level 1 - Hybrid - 4 10s Schedule
Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. Provide telephone and in-person support to users in the areas of Wi...
Senior Project Manager / Associate Director, Project Management - Metabolic Disease (Obesity/T2 Diabetes) - US or Canada - Remote Based
Senior Project Manager / Global Project Lead. Our talented team of 3,000+ professionals spans 60+ countries. Location: While this role is remote/hybrid, candidates must reside. We are united in cause with our customers to improve the lives of patients through new and innovative therapies. ...
Senior Manager, Software Development Product Security (Remote)
It takes the inspiration and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground-breaking solutions that turn dreams into possibilities. Senior Manager, Software Development Product...