Customer Support Specialist I - AgencyZoom
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
A Vertafore employee in this position, as Customer Support Specialist I, will focus on the customer service experience by identifying and resolving basic customer issues with Vertafore products, and documenting case resolution.
The individual will be excited to expand their ability to troubleshoot computer software, networks, database platforms, and operating systems in an inbound customer service environment.
They would strive to support cutting-edge software solutions. Resolve all client systems problems within established time frames and directly impacts the customer’s ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.
Serves as the face of Vertafore with our customers.
Core Requirements and Responsibilities :
- Applies and demonstrates basic product knowledge while adhering to standard operating procedures to resolve customer issues
- Provides coverage of in-bound interactions which may include calls, chats, and cases.
- Educates customers to help them understand an issue and how-to self-serve should it reoccur
- Consistently applies product knowledge obtained in boot camp and daily activities, support procedures and policies to address client and departmental needs with individualized oversight
- Problem tracking to determine trends or patterns to client system problems
- Coordinates problem resolution with various internal contacts
- Demonstrates ability to assist peers in performing similar customer support duties
- WFH Flexible
- LI-Hybrid
- $40019 / year
Customer Support Specialist - Virtual/Remote
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional...
Customer Success Specialist
We are seeking a Customer Success Specialist to own the implementation and maintenance for assigned customer accounts. Our onboarding specialists who gather initial data from the client and set up the account and then hand the customer over to you for implementation. Our training specialist who help...
Customer Support Specialist
Customer Support SpecialistKinetics Noise Control, Inc. Communicate proactively with customers and sales reps on requirements, order status, forecast, leadtime, expedite requests, open complaints, etc to ensure customer satisfaction. Manage a variety of accurate data entry of customer new order req...
Customer Support Specialist
This franchise is independently owned and operated by a franchisee.Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.All inquiries about employment at this franchisee should be made directly to the franchisee, and not to P...
Remote Customer Support Specialist - Flexible Hours
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. We're seeking someone who is great with people, building relationships, and putting customers first. Previous experience in customer service or sales is a plus. Ability to listen to and underst...
Customer Support Specialist - FT- Columbus North
The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. Performs and trains team on all customer support responsibilities. They are focused on driving profitability through promoting operational s...
Customer Support Specialist - Virtual/Remote
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional...
Customer Support Specialist - FT
The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience. Key Roles and Resp...
Customer Service Support Specialist
Customer Support Specialists assist customers with spare parts sales, automation equipment quoting, and acts as a customer representative within Lincoln Electric Automation, Columbus. The Customer Support Specialist builds, maintains, & grows relationships with customers and promotes a positive ...
Technical Support Specialist
The Technical Support Specialist will be working with the VP of IT to maintain and deploy computer systems and provide hardware and software support to staff. Must have at least 2 years experience as in Technical Support. Provide hardware and software support for office staff and remote sales teams....