Talent.com
Audio / Video & Window Shading Technical Support

Audio / Video & Window Shading Technical Support

Screen & Shade InnovationsAustin, TX, us
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Job Description

SUMMARY :

Initiates, coordinates, and executes technical support to dealers and installers in the audio / video, shading, and window covering industry.

DUTIES AND RESPONSIBILITIES :

  • Answers and handles telephone calls in a professional and timely manner; takes accurate and detailed notes with high degree of professionalism and courtesy.
  • Exercises considerable judgment and discretion in handling support-related inquiries.
  • Coordinates and schedules troubleshooting appointments, ensuring all parties are informed of and kept abreast of schedules.
  • Assists dealers with on-site installation questions and technical troubleshooting.
  • Generate and edit Excel spreadsheets with data, charts, and graphs.
  • Proficient in editing and writing installation and troubleshooting documents.
  • Answering dealer inquiries, schedule on-site appointments, and follow up with dealers about their support case.
  • Creating Support Cases and Sales Orders promptly, ensuring the necessary products or parts ship in a timely manner.
  • Performing data entry tasks for support figures, metrics, and other relevant information to maintain an organized and accessible filing system.

Requirements

QUALIFICATIONS :

  • Two to four years related experience or equivalent.
  • Basic competence in duties and tasks of supervised employees.
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Excellent customer service and interpersonal skills.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Proficient in Microsoft Suite
  • Technical / Mechanical background
  • AV Installation background preferred
  • Benefits

    Job Type : Full-time

    Salary : Starting from $45,000 per year

    Benefits :
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • Schedule :

  • Monday to Friday
  • Ability to commute / relocate :

  • Austin, TX 78758 (Preferred)
  • Education :

  • High school or equivalent (Preferred)
  • Experience :

  • Technical support : 2 years (Preferred)
  • Work Location :

  • One location
  • Company's website :

  • www.screeninnovations.com
  • Benefit Conditions :

  • Waiting period may apply
  • Only full-time employees eligible
  • Work Remotely :
  • No
  • Requirements

    DUTIES AND RESPONSIBILITIES :

  • Answers and handles telephone calls in a professional and timely manner; takes accurate and detailed notes with high degree of professionalism and courtesy.
  • Exercises considerable judgement and discretion in handling support-related inquiries.
  • Coordinates and schedules troubleshooting appointments, ensuring all parties are informed of and kept abreast of schedules.
  • Assists dealers with on-site installation questions and technical troubleshooting.
  • Generate and edit Excel spreadsheets with data, charts, and graphs.
  • Proficient in editing and writing installation and troubleshooting documents.
  • Answering dealer inquiries, schedule on-site appointments, and follow up with dealers about their support case.
  • Creating Support Cases and Sales Orders promptly, ensuring the necessary products or parts ship in a timely manner.
  • Performing data entry tasks for support figures, metrics, and other relevant information to maintain an organized and accessible filing system.
  • serp_jobs.job_alerts.create_a_job

    Technical Support • Austin, TX, us

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Technical Support Supervisor

    Technical Support Supervisor

    VirtualVocationsAustin, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor of Technical Support to provide customer support and leadership within their support team. Key Responsibilities Provide high-quality technical support and tro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausElgin, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CT Technologist

    CT Technologist

    AscensionRound Rock, TX, United States
    serp_jobs.job_card.full_time
    Full Time Weekends (Fri - Sun 6a-6p), call required.Seton Medical Center-Williamson.Various health insurance options & wellness plans. Retirement benefits including employer match plans.Long-term & ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Work From Home Product Tester – $25-$45 / hr – No Experience Needed

    Work From Home Product Tester – $25-$45 / hr – No Experience Needed

    OCPABastrop, Texas, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CT Tech

    CT Tech

    AscensionCedar Park, TX, United States
    serp_jobs.job_card.full_time
    Various health insurance options & wellness plans.Retirement benefits including employer match plans.Long-term & short-term disability. Employee assistance programs (EAP).Parental leave & adoption a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Interventional Rad Tech

    Interventional Rad Tech

    AscensionRound Rock, TX, United States
    serp_jobs.job_card.full_time
    Seton Medical Center-Williamson.Various health insurance options & wellness plans.Retirement benefits including employer match plans. Long-term & short-term disability.Employee assistance programs (...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    CAT Scan Technician

    CAT Scan Technician

    AscensionKyle, TX, United States
    serp_jobs.job_card.full_time
    Full time Day 40 hours (Monday - Friday 8 : 00 a.Various health insurance options & wellness plans.Retirement benefits including employer match plans. Long-term & short-term disability.Employee assist...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Lead CT Technologist

    Lead CT Technologist

    AscensionKyle, TX, United States
    serp_jobs.job_card.full_time
    Full time Day 40 hours (Monday - Friday 8 : 00 a.Various health insurance options & wellness plans.Retirement benefits including employer match plans. Long-term & short-term disability.Employee assist...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    AMS360 Support Specialist

    AMS360 Support Specialist

    VirtualVocationsAustin, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an AMS360 Support Specialist.Key Responsibilities Provide support to users on AMS360 and ancillary products post-conversion Collaborate with cross-functional teams to en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPATaylor, Texas, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Learning Technology Support Specialist

    Learning Technology Support Specialist

    VirtualVocationsAustin, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Learning Technology Support Specialist to manage and optimize their LMS while supporting both internal staff and external clients. Key Responsibilities Manage user accou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPAMcDade, Texas, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Technical Support Specialist

    Remote Technical Support Specialist

    VirtualVocationsAustin, Texas, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Technical Customer Service Specialist.Key Responsibilities Identify customer needs and resolve issues related to SSL, servers, and relational databases Perform ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sonography Technologist

    Sonography Technologist

    AscensionKyle, TX, United States
    serp_jobs.job_card.full_time
    Full time night shift : rotating Monday - Friday 6 : 30 p.Various health insurance options & wellness plans.Retirement benefits including employer match plans. Long-term & short-term disability.Employe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RN-Labor & Delivery

    RN-Labor & Delivery

    AscensionElgin, TX, United States
    serp_jobs.job_card.full_time
    Various health insurance options & wellness plans.Retirement benefits including employer match plans.Long-term & short-term disability. Employee assistance programs (EAP).Parental leave & adoption a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocationsAustin, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Specialist to provide assistance and support in technical issues.Key Responsibilities Assist employees with technical requests and manage user experie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataElgin, TX, United States
    serp_jobs.job_card.full_time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Sonography Tech

    Sonography Tech

    AscensionKyle, TX, United States
    serp_jobs.job_card.full_time
    Full time night shift : rotating Monday - Friday 6 : 30 p.Various health insurance options & wellness plans.Retirement benefits including employer match plans. Long-term & short-term disability.Employe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days