PATIENT ACCESS REPRESENTATIVE - TRAUMA

Job Description

Description

PeaceHealth is seeking a Patient Access Representative - Trauma for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at PeaceHealth is $22.14 - $29.90. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Essential Functions

• Pre-registers / registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and / or referrals as appropriate prior to patient arrival.
• Responds to customer's inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

Qualifications

Education

High School Diploma or equivalent (Preferred)

Experience

• Minimum of 1 year Medical office or related customer service experience (Required) and
• Experience with Microsoft Office applications, including Word, Excel and Outlook (Preferred)

Credentials

Skills

• Demonstrated knowledge of Medical Terminology and CPT / ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Oregon West Network - SHMC Outpatient Therapies :

Chart management which includes : chart creation with all necessary forms; chart note copying for specific insurers; and discharging charts.

PHMG and Outpatient Clinics :

Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

Predominantly operates in an office environment.

Mental / Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers : physical, emotional, financial, social, and spiritual.

• We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical / dental / vision coverage;
• 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options;

tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer / Vets / Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer / Moderna bivalent vaccine / booster) for COVID-19 vaccination prior to their start date.

PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical / religious reasons.

For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.