Senior Service Specialist

Description

The Senior Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.

Essential Job Responsibilities

Assign production tasks to team members

Work independently on production assignments, often at a satellite copy center without direct supervision

Ensure all projects have been properly completed and quality checked

Work to resolve work issues or complaints such as : lost parcel, damaged package, untimely deliveries

Assist management with training new hires on all processes

Other duties may include, mail, distribution services, copy, print, records, facilities, reception, hospitality services

Qualifications & Requirements

High School Diploma or GED

Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment

Ability to lead others in a professional manner

Strong written and verbal communication skills with ability to resolve complaints

Ability to multitask with attention to detail

Working knowledge of MS Word, Excel and Outlook

Ability to lift or move 40 lbs. or greater

Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 20.00 to 25.39 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

INDHP

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.