Intake Specialist - Call Center

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within.

We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.

At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

As part of Davies Specialty Programs, USIS specializes in Third Party Claims Administration and Medical Management for Workers’ Compensation and Liability claims.

We pride ourselves on our friendly, team-orientated work environment. Our energetic team, supportive leaders, and can-do attitude enhance a sense of collaboration and belonging in our teammates.

Are you looking for a company that is Dynamic and Innovative where the teammates are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

USIS, part of Davies Specialty Programs, is looking for a Intake Specialist to assist with the intake and accurate entry of Workers’ Compensation claims received via phone to the system.

Opportunity to work from home.

Responsibilities and Duties :

• From phone report, gather and evaluate information from the injured employee or employer to determine level / category of injury, based on set criteria.
• Data entry of initial claim information to the claims system, working efficiently within deadlines and timeframes.
• Route the First Report of Injury call to the appropriate Triage Unit member for further handling.
• Research any situations that may prevent claim entry to ensure claim is entered to the system timely.
• Organize and verify all related forms for daily mail-out.
• Perform other duties as assigned.

Experience and Qualifications

• Medical terminology / medical office experience helpful.
• Must be able to work required shift : Monday Friday.

Knowledge, Skills and Abilities

• Bi-lingual (fluent in English and Spanish) helpful.
• Must be able to work required shift : Monday Friday.
• Fast and accurate data entry, 40+ wpm, with ability to efficiently use a computer and business-related software.
• Organized, motivated, detail orientated.
• Ability to successfully meet daily deadlines.
• Reliable team player with good attendance record.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors.

The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas / projects!

Benefits

• Medical, dental, and vision plans
• 401k plan with employer matching
• Paid Time Off, Sick Leave, and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing leadership and fabulous teammates

Position Type, Work Environment and Physical Demands

This is a remote, full-time, hourly, non-exempt position that requires the use of standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer.

While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

Application Information

Application deadline : August 16, 2024

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