Manager Network & Customer Analytics

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.

All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

That’s how we’re UNSTOPPABLE for our employees!

Job Overview

THIS IS A HYBRID ROLE AND WILL REQUIRE THE APPLICANT TO WORK OUT OF OUR BELLEVUE, WA OFFICES A MINIMUM OF 3 DAYS PER WEEK.

This is not a "remote" role.

We are looking for a Customer Analytics manager to join our team. The successful candidate will be responsible for conducting customer analytics, monitoring device performance, analyzing app performance, and providing insights.

Additionally, this role involves acting as a liaison between engineering and business units, conducting brand analytics, developing business cases for new offers, and classifying network traffic.

Job Responsibilities :

• Technical Expertise : Background in 3G / 4G / 5G end to end wireless communications systems, architectures, protocols and infrastructures as well as IP and cloud.
• Customer Analytics : Analyze customer data to identify trends, preferences, and behaviors that drive business decisions.
• Device Performance : Monitor and analyze the performance of various devices to ensure optimal functionality and user experience.
• Apps Performance & Insights : Evaluate application performance metrics and provide actionable insights to improve system efficiency.
• Engineering-Business Liaison : Serve as the point of contact between engineering teams and business units, including Marketing / PR, Legal, Finance, and TFB, ensuring alignment and effective communication.
• Brand Analytics : Perform brand analytics to support marketing strategies and enhance brand positioning.
• Business Case & New Offer Analytics : Develop comprehensive business cases for new offers and conduct detailed analytics to support strategic decision-making.
• Network Traffic Classifications : Classify and analyze network traffic to optimize performance and enhance security measures.

Education :

Bachelor's Degree Computer Science or Engineering or related field (Required)

Work Experience :

• 5+ years of technical engineering experience.
• Less than 2 years People Management Experience.

Knowledge, Skills and Abilities :

• Motivation Self-motivated and able to work well under pressure. Able to simultaneously support multiple strategically significant tasks under fixed / accelerated deadlines. (Required)
• People Management Ability and desire to lead teams. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support. (Required)
• Communication The ability to ensure that information is passed on to others who should be kept informed. Express self clearly in conversations and interactions with others.

Clear business and technical writing skills. The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences. (Required)

• Customer Support The ability to demonstrate concern and meet external and / or internal customers’ needs. (Required)
• Technical Architecture The ability to demonstrate depth of knowledge and skill in a technical area. The ability to tackle a problem by using a logical, systematic, sequential approach. (Required)
• Strategic Thinking The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel :

Travel Required (Yes / No) :

DOT Regulated :

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Base Pay Range : $126,100 - $227,600Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.

Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance. To find the pay range for this role based on hiring location, ;paradox 1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.

5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

By applying for this career opportunity, you’re living our values while investing in your career growth and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing -mobile.

com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.