Managing Director of Event Services

Job T i t l e : Managing D i r e c tor o f Event Ser v ic e s Departme n t : Event Operations Reports To : VP of Operations / General Manager FL S A : Full-Time;

Ex e mpt SUMMAR Y Uti l izing in i t i a t i ve and i n dependent judg m e n t, t h e Managing Director of Event Se r v i ces i s r e s p on s i b l e f o r plann i ng, di r e c t i n g and m a na g i n g the d ay -t o-day leade r ship of t h e Ev e n t O p e ra ti ons and G u e s t S e r v ice s d e p art m e n t s a t L u me n F ie l d , L u m e n F ie l d E v e n t Ce n t e r a n d WAM U Th e ate r .

Superv i sion i s e x ercised over b o th fu l l and part-time staff who dire c t various dep a rtmen t s in da y -to-day and event operations for sporting events, stadi u m con c e r t s, consu m er t r ade shows, WAMU concerts, c orporate even t s and o t her various e v e n ts.

Responsibility f u r t h e r includes eva l u a t i on a nd deve l o p ment o f r ec o m m end a t i o n s to i m p rove organi z at i o nal adm i n istrat i on, procedures, policies, prog r ams a n d to en s ure t h e experience del i v ers t h e highe s t sta n dard of s e rvice and safety to all guests, pro m o te r s, sponsors, vendor s and ath l e te s .

SP E CIFIC JOB KN O WL E DGE, SKILL A ND A B IL I TY Th e i n d i v i du a l m u s t p o s s es s t h e f o l lo w i n g k no w l e dg e , s k il l s a n d a b il i tie s t o e xp l ai n a n d d em o n st r at e t h a t they c a n p er f o r m t h e e s s e n t i a l f u n ct i o n s o f t h e j o b , wit h o r w i t h ou t reas o n a b l e a cc o m m od a ti on , u si n g s o m e o t h e r co m b i n a t i o n o f s k i l l s a n d ab ilities .

Essent i al D uti e s and R esponsibilities : Responsible for supervi s ion of Guest Serv i ces and Ev e nt Operatio n s dep a r t m en t s to i n clude dep a rtmen t a l budget, busi n ess plans, man a g e ment deve l op me nt and e ve n t plann i ng c o ord i n a t i on Par t ner w i th Business Analytics and Consumer Experience t o;

c ont i nuou s ly and s t rate g ically identify key dr i vers of f a n / gue s t sa t isfaction t h rough me a sur e m ent, tra c k i n g, research and ana l y s is of g uest d a ta Work direct l y with clien t s and po t e n tial clien t s to impleme n t the event p lan or man a ge the process th r o ugh di r e c t r e por t s.

Esta b l i sh strong, productive working re l a t i ons h ips w i t h clients and ma i n tain a positive cus t o m er s e rvice en v i r o n men t Par t ner w i th the Sales, Finance a nd Labor Anal y t i cs teams t o assist in the plann i ng, b u dget i ng and coordination of new and repeat event s ;

en s u re t hat a ll in f orma t ion is d i s s emin a ted s o eve n ts operate smoothly from the booking process through s e tt l em e n t Develop KPIs for each line of busi n ess i n c lud i n g f i nan c ia l , guest exp e rience, secu r ity ex p er i e n ce and cli e n t experience i n i t ia t i v es Par t ner w i th Sales and B usin e ss De v elop m e n t on perspective busines s / event oppor t un i t i e s and create ta r g e ted s a les proposals with event outl i n e and b udget s In co l labo r a tion with Finance and L a bor Analy t ics, hold depart m e n ts a cc o untab l e for budgeted ta r g e ts f o r all eve n ts Work with t h e Guest Ser v ic e s man a g em e nt team to develop s ervice initia t ives and prog r ams d e sign e d to de l iver the h i g h est l evel o f custom e r service C r e ate , f o st e r , ma i n ta i n a n d im p r ov e Lu m e n F i el d ’ s r e pu t ati o n f o r e x c elle nc e i n v e n u e and guest experience.

Gai n cer t ifi c ati on / acc r e d i tati o n i n v e n u e op e r ati o n s a n d att e n d c o n fer e n c e s / tr a d e s ho w s t o e n s u r e t h a t o u r v e n u e i s a l w a y s t h e lea d e r i n n e w t e c h n o l o g i es , p r o c e du r es , p r o c e sse s a n d i n d u st r y b e s t p ra c tices Collabo r a te and ma i n tain open channels of c om mun i c a t i on between op e rations man a g e ment and the Se a hawks, Sounders, and Reign FC manageme n t to cre a te a un i ted f ront dur i ng eve n ts and provide first class se r vices f o r our guest s Di r e c t t h e d eve l op m ent and preparation of c o m p rehens i v e man a g e ment reports and manu a ls ( i .

e ., Opera t io n s Manu a l, E vent Handbook ) Assist t h e VP of Operations / General Manager in the development and administ r at i on o f t he fa c il i ty ’ s o p er a ting and cap i tal bud g et s ;

work d irec t ly with t h e depart m e n t di r e c to r s in deve l oping depa r tmen ta l ope r a t i ng b udgets and revenue pro j ec t io n s P r e p ar e a n d mai n ta i n e xp e n s e s w i t h i n t h e a n nu al l y a pp r o v e d d e p artm e n t b ud g et s .

• R e s ear c h , r e v i e w a n d r e c o mm e n d e q u i p m e n t , m a terial s a n d s u pp li e s r e q u i r e d f o r mai n t e n a n c e a n d i m p r ov eme n t s Par t ner w i th the Manag i ng Director of Consumer E xperience o n cre a t i ng initiati v e and prog r am s to e levate consu m er e x perience Develop and ma i n ta i n relationships with outside o rgan i za t io n s, agencies a nd c o mpan i e s who freque n t l y s e rv i c e e vent s Provide ti m ely a nd e f f e ct i ve re s po n ses t o d i rectives and r e q u es t s rec e ived from in t e rnal and exte r n al o r g ani z a t i ons, a genc i es, d e p artments a n d ind i vid u als;
• as s u re and m a i n tain the i n tegrity of the o r ga niz a tion in all f o r m s o f communicat i on and personal co n ta c ts Ensure that t h e event manageme n t system (Ungerboeck) is p e r f orming w e ll and that o u r staff are us i ng it correctly;

a s si s t w i th t he review and revision of t h e sys t em as n e ede d Activ e ly m o ni t or the show floor and e v ent / g a me a c tivities to ensure com p l i a nce wi t h appl i c able s tandards, re g ulation s and laws to ensu r e the h i ghest l eve l s of se r vice a r e d el i v e r ed to guests, clie n ts and staff R e s ear c h , ad v a n ce , s u g g e st a n d c reat e a p p r o p ria t e staffi n g l e v e l s / e v e n t b u d g ets , b al a n ci n g cl i e n t n e e d s , f i n a n cia l p a ra meter s a n d b u si n es s o b j e cti v e s w i t h t h e o v eral l safe t y a n d s e c u rit y o f t h e e v e n t s a n d v e n u es A s n ee d e d , s er v e a s t h e Ma n a g e r o n Du t y ( M OD ) f o r v e n u e e v e n t s .

M OD s m a k e imme d ia t e d ecisi o n s a n d c o mm u n ic at e w it h t h e V i c e P re s i d e n t o f S t a d i u m O p erat i o n s / G e n era l M an a g e r , d e p ar t me n t h e a d s a n d o t h e r p e rs on n e l du r i n g emer g e n c y s it u at i on s , i n a dd it i o n t o a ss u m i n g re sp on s i b ili t y f o r t h e o v er a l l s u c c ess f u l o p erat i o n s o f t h e e v e n t EMP L OYEE M A N A G EM E N T / T R A I N ING Work with Human Resour c es t o de velop e ve n t st a ff trai n i n g prog r ams t o ensu r e excellen c e in secu r ity, o peration s a n d cus t o m er s ervice Oversee t h e depa r tment a l staff in t he da y -to- d ay man a g e ment of t h e ir v a rious depa r tmen ta l d i s c iplines;

review and eva l u a te p r o cesses a nd results; i d entify and re s olve de f icien c ies and cha l lenge s S e r v e a s es c alati o n po i n t t o cl i e n t / em p l oy e e i n q u ir i es , c o n ce r n s a n d / o r c o m p lai n t s P r e v e n t f u t u r e is s u e s b y e x ami n i n g al l p as t si t u at io n s a n d ma i n t ai n i n g a p ro active t h o u g h t p r o c ess R e s o l v e em p l oy e e r e lat e d is s u e s b y w o r k i n g i n c o n j u n cti o n w i t h H u ma n Res o u rc e s , t h e m a n a g er / s u p er v i s o r a n d t h e e m p l o y e e QUA L IFI C A T ION STA N DA R DS E d ucat i on / Training : Bachelor's degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field Other combinations of experience and education that meet these requirements may be substituted E x p eri e n ce : Mi n i m u m o f s e v e n ( 7 ) y e ar s i n v e nu e op e r ati o n s a n d guest services a s a d irec t o r o r d e p art m e n t h e a d w i t h i n p r o fe s si o n a l s p o rts , c o n cer t s , c o r po r at e f acilit y o r conven t ion cen t e r m an a gem e n t Experience managing and directing organized labor groups S kills : C a p a b l e o f w o r k i n g i n a fast - p a c e d e nv i r on m e n t E x p eri e n c e l ea d i n g a n d w o r k i n g w i t h b o t h f u l l a n d p ar t -time , lar g e a n d s mall , g r o up s o f p e op l e Ab i lit y t o w o r k u nd e r pr ess u re , re c o g n iz e p r ob l e m s a n d fi n d s o l u ti o n s Ab i lit y t o m u lti-ta s k a n d h a n d l e a v ar i et y o f d a y to - d a y t a s k s Ab i lit y t o w o r k w el l w i t h fel lo w sta f f mem b er s Ab i lit y t o w o r k l o n g irr e gu la r h o u r s f o r a n e x t e n d e d p er i o d a s d ictat e d b y e v e n t s a n d sc h e du l e .

T h i s w i l l i n cl u d e w e e k e n d s a n d ho l i d ay s M u s t h a v e e x cell e n t c o m m un i c ati o n s k ill s , bo t h writte n a n d v e r b al M u s t h a v e e x te n si v e e x p erie n c e d raf t i n g a n d m ai n tai n i n g d e p a r tme n ta l b u dg ets P r o f i ci e n c y i n v ir t u a l m e eti n g s o f t war e a n d M i c r o s o f t O ffi c e p r o g ram s ( W o r d , Ex c el , Tea m s , O u tl o o k , a n d P o w e r Po i n t ) i s r e qu i r e d Ab i lit y t o r e a d , lis t e n an d c o mm u n i c at e e f fect i v e l y i n E n g li s h , b o t h v e r b al l y a n d i n w rit i n g B il i n g u a l is a p l u s , b u t n o t r e qu i r e d Su p erv i so r y Responsibi l ities : This positi o n has man a g er i a l respon s ib i lity o f Lumen Fi e ld, Lumen Fi e ld Event c e n t er and WAMU Theater’s event operations a nd guest s e rvices man a g em e nt and st a ff WORK E N VIRON M ENT A N D P H YSI C AL DEMANDS Will be ex p osed t o vari e d weather c o ndi t ions w h en working even t s Whi l e p er f o r m ing the duties o f t h is job the e m p l o yee i s regu l ar l y requ i red to use hands and fingers The emplo y ee i s freque n t l y required to r e a ch with hands and ar m s.

The e mp l oyee is required to stand, sit, s t o op, knee l , c rouch or cr a wl This j ob re q ui r es many hours of st a nding and walking d u r i n g e v ents and on Gamed a y The visu a l requirements inc l ud e : t he abili t y to a d just focus, p er i ph e ral v ision and c l os e vis i on Re q ui r e men t s m ay va r y dep e nding on pos i t i on The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and descriptions listed above are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPENSATION AND BENEFITS The salary range for this position is : $130,000 - $170,000.

The salary range applies to the current posting. The posted salary range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.

We offer excellent benefits, please view here : https : / / www.seahawks.com / about / employment / benefits Company : FGI Powered by JazzHR