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IT Analyst for Business Systems

VirtualVocations
Chicago, Illinois, United States
Full-time

A company is looking for an IT Analyst for Business Systems to provide administration and support for SaaS solutions related to CRM and ITSM systems.

Key Responsibilities : Lead system configuration, enhancements, upgrades, and maintenanceCollaborate with stakeholders to improve processes and provide system design optionsMentor support staff and ensure timely resolution of application issuesRequired Qualifications : Bachelor's degree and five years of relevant experienceExperience with CRM or ITSM systems and enterprise SaaS solutionsKnowledge of integration tools and relational databasesMaster's Degree or MBA is preferredExperience with Salesforce CRM and / or ITSM tools is a plus

8 days ago
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