Deduction Compliance Manager

Description :

The Deduction Compliance Manager is a crucial role within our finance and customer service teams, responsible for overseeing and validating all customer deductions to ensure compliance with company policies and contractual agreements.

This position receives primary supervision from the Chief Financial Officer (CFO) and additional guidance from the Sales Director.

The Deduction Compliance Manager also supervises the Accounts Receivable Coordinator and collaborates closely with various departments to resolve discrepancies and maintain the financial integrity of customer transactions.

While typically onsite, flexible working arrangments may be discussed during the interview process.*

SUPERVISION RECEIVED

This position reports directly to the CFO and, indirectly, to the Director of Sales.

SUPERVISION EXERCISED

This position provides indirect supervision to the Account Receivable Coordinator.

Requirements :

ESSENTIAL FUNCTIONS OF THE POSITION

NOTE : An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description.

Conversely, minor level duties performed on the job may not be listed.

• Exceptional organizational and analytical skills with strong attention to detail.
• Proficiency in financial software systems and Microsoft Office Suite, particularly Excel.
• Demonstrated ability to work collaboratively in a cross-functional team environment.
• Deduction Validation Thoroughly review and validate customer deductions, ensuring they align with agreed terms and comply with company policies.
• Supervision Oversee the Accounts Receivable Specialist, providing guidance and support to ensure accurate processing of customer payments and deductions.
• Cross-Department Collaboration Coordinate with Accounts Receivable, Customer Service, Sales, and other relevant departments to investigate and resolve deduction discrepancies.
• Customer Communication Engage directly with customers to address and resolve deduction-related inquiries, maintaining strong and positive relationships.
• Documentation and Reporting Maintain detailed records of all deductions and prepare reports on deduction trends, outstanding issues, and resolution timelines for review by the CFO and periodic updates to the Sales Director.
• Process Improvement Identify opportunities to streamline the deduction management process, implement best practices, and minimize errors and disputes.
• Compliance Assurance Ensure all deduction resolutions adhere to company policies, industry regulations, and accounting standards.
• Training and Guidance Provide support and guidance to the Accounts Receivable team regarding deduction processes and best practices.
• The duties listed above are intended only as illustrations of the distinct types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of accounting principles and financial regulations.
• Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes.
• Depth in knowledge related to customer service support, standards, and strategies to engage customers and create brand loyalty.
• Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite.
• Understanding of product life cycle management and sales and distribution.
• Understanding of supply chain processes, transportation planning, and inventory management related to customer support.
• Ability to build and maintain strong relationships with customers, team members, and other departments.
• Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company.
• Strong leadership skills to manage, motivate, and guide others towards achieving performance goals.
• Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments.
• Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
• Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed.
• Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication.
• Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations.
• Ability to maintain confidential and sensitive information which may be proprietary to Citterio USA.
• Ability to work in a fast-paced environment.
• Ability to communicate information and ideas in speaking so others will understand.
• Problem Solving Ability to problem solve and the ability to manage multiple priorities effectively.
• Active Listening Giving full attention to what other people are saying, taking time to understand the information, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination Adjusting actions in relation to others' actions.
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.

Additionally, Italian and Spanish are preferred.

EDUCATION AND EXPERIENCE

a) Bachelor's degree in finance, Accounting, Business Administration, or a related field; and,

b) Three (3) to five (5) years' experience in accounts receivable, customer service, or financial dispute resolution; and,

c) Proficiency in SAP preferred; and,

d) Three (3) to five (5) years' experience in Consumer-Packaged Goods environment preferred; and,

e) Proficiency in SAP and customer portal management; or,

f) Equivalent combination of education and experience.

PHYSICAL DEMANDS

The employee must use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance;

stoop, kneel, crouch, or crawl.

• The employee must occasionally lift and / or move up to fifteen (15) pounds.
• Ability to sit for extended periods and perform repetitive tasks.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The physical demands described here are representative of those met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products.

If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur.

• The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor.
• Employees must wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas.

ACKNOWLEDGEMENTS

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.

FLSA STATUS : EXEMPT NOT OVERTIME ELIGIBLE

DESIGNATION : AT WILL EMPLOYEE

UNION STATUS : NON-UNION

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