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Technical Architect - Dynamics 365 CE & Power Platform

Technical Architect - Dynamics 365 CE & Power Platform

Jobs via DiceChicago, IL, US
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Overview

Technical Architect - Dynamics 365 CE & Power Platform

Locations : NY City Metro Area / Chicago IL / Atlanta GA

Responsibilities

  • Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.
  • Define and implement scalable, secure, and extensible CRM architecture.
  • Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.
  • Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.
  • Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.
  • Enable out-of-the-box features and extend capabilities using custom development where needed.
  • Design and implement integrations with Shopify, Espresa, Paymentech, SendGrid, Databricks Lakehouse for Pet Registry and Microchip Registry, and Microsoft Dataverse and Customer Insights.
  • Ensure real-time data synchronization and robust API-based integrations.
  • Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
  • Enable data-driven insights through integration with Dataverse and Power BI.
  • Collaborate with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
  • Provide technical leadership and mentorship to CRM developers and integration specialists.
  • Participate in code reviews, solution validation, and performance tuning.

Required Skills & Experience

  • 10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.
  • Expertise in D365 Sales, Customer Service, Power Platform.
  • Azure Integration Services, Dataverse, Dual-write.
  • Plugin development, JavaScript, Power Automate, and custom connectors.
  • Experience in large-scale CRM implementations and data migrations.
  • Strong understanding of enterprise integration patterns and cloud-native architecture.

    • Preferred Qualifications

  • Microsoft Certified : Dynamics 365 + Power Platform Solution Architect Expert.
  • Experience with Databricks, Microsoft Copilot, and Customer Insights.
  • Familiarity with IPPD 365 or similar delivery frameworks.

    • Expected Outcomes

  • A robust, scalable, and integrated CRM platform supporting B2B and B2C operations.
  • Seamless data flow and real-time synchronization across enterprise systems.
  • AI-enabled customer engagement and data-driven decision-making.
  • High-quality, maintainable technical solutions aligned with business goals.

    • Life at Capgemini

    Capgemini supports well-being throughout life and career. Eligible employees receive flexible work options, healthcare, financial well-being programs (e.g., 401(k) and Employee Share Ownership Plan), paid time off and holidays, paid parental leave, family building benefits (adoption assistance, surrogacy, cryopreservation), social well-being benefits (back-up child / elder care and tutoring), mentoring and learning programs, Employee Resource Groups, and disaster relief.

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    Technical Architect • Chicago, IL, US