Service Manager

Service Manager

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Service Manager - Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Service Manager - Essential Duties

• Adheres to forecast goals and objectives for the department and strives to meet them.
• Trains, motivates, counsels, and monitors the performance of all service department staff.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 72-hour follow-up with all customers to confirm satisfaction with the service experience.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and / or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability and responses back to customers with SOP.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Ensures that the work areas and customer waiting area are kept clean.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Maintains safe work environment.
• Other tasks as assigned.

Benefits :

• Highly competitive pay based on skills / experience
• Group Health Plan (Medical, Dental, Vision)
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area.

If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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