Store Manager

Primary Duties and Responsibilities :

The Store Manager reports to the District Manager and occupies a frontline management position within the Company. Responsible for the day-to-day operations of their store and must ensure through the exercise of independent judgment and discretion customer satisfaction standards and financial performance goals are met.

• In order to successfully accomplish these goals, one must customarily and regularly perform a wide variety of management functions and possess the requisite skill set that will enable oneself to : establish performance objectives for subordinate staff;
• supervise, train and evaluate store associates; read and understand profit and loss statements, budgets, and inventory records;
• resolve customer complaints; ensure compliance with governmental and Company rules, regulations, policies and procedures;
• participate in the hiring, promotion, transfer, coaching and discipline of staff; initiate and develop community and business relationships;
• ensure proper inventory stocking levels are maintained; establish and maintain appropriate work schedules and staffing levels;
• supervise merchandise presentation and implement promotional activities; maintain and submit correct payroll records for non-exempt staff;

ensure associate and customer safety is always maintained; monitor financial performance of the store; and recommend future operational goals involving sales, labor and equipment needs.

Essential Duties and Responsibilities include the following :

• Planning and Organizing - Oversees the planning and organizing of work. Ensures work is completed within the appropriate labor matrix
• Analytical Skills - Understands and utilizes P&L, RMIA, Labor, Bottom of Basket Scan (BOB) and other daily operating reports to maximize operational effectiveness
• Budgeting and Budget Performance - Oversees establishment of accurate budget projections and ensures store operates within established store budgets
• Merchandising Presentation - Oversees merchandise planning. Ensures properly merchandised displays are located throughout store
• Internal Controls Compliance - Demonstrates and ensures personal and associate adherence to all internal standards set forth through internal audit programs
• Shrink Control - Controls Company assets consistent with established guidelines
• Inventory Management Control - Oversees and ensures inventory levels are maintained within acceptable levels and monitors in-stock conditions
• Motivation and Teamwork - Ensures associates are successfully motivated to perform assigned functions and achieve objectives
• Associate Training and Development - Oversees selection and training of associates. Develops associates to perform effectively and productively
• Decision Making, Problem Solving and Follow-Through - Analyzes problems effectively, determines appropriate action, and oversees prompt implementation of solution
• Customer Satisfaction Leads team to maintaining a high level of customer satisfaction
• Communication - Communicates effectively, verbally and written, with all groups in the organization, customers and vendors
• Effectively utilizes e-mail, basic Excel, payroll, DSD, manager specials / price change programs, new software as implemented.

Knowledge of usage of all handheld devices

To successfully perform the job of a Store Manager, an individual must be honest, reliable and be able to reinforce our company values : Teamwork, Integrity, Accountability, Respect and Growth

Required Qualifications :

At a minimum, a successful job applicant will have at least one of the following : an Associate Degree, Bachelor’s Degree, Retail Management Certificate (RMCP) or enrolled in one RMCP course.

Must have prior work experience in retail operations or equivalent work experience as determined by Company management; and possess basic understanding of computer operations, marketing, finance and human resources.