General Manager

We are searching for a General Manager to join our team!

The General Manager is responsible for overseeing all gym operations and ensure exceptional member experiences.

Awesome Company Benefits :

• Paid Personal and Sick Time Off
• Medical, Dental and Vision Benefits
• 401k Plan with Employer Match
• Free PF Black Card Membership
• Upbeat, Team-Oriented Environment
• Consistent Work Schedule
• Training with Growth Opportunities

Essential Duties & Responsibilities :

• Effectively lead, manage, communicate, develop, and train the staff (i.e., Assistant General Managers, Front Desk Associates, Overnight Front Desk Associates, Cleaners, and Trainers)
• Ensure that all issues within the club involving employees and members are addressed in an appropriate, respectful, and timely manner with a plan of remediation
• Create and maintain the Judgement Free Zone
• Actively promote the Planet Fitness brand with local communities
• Ensure accurate and timely daily deposits
• Ensure and monitor compliance with all policies and procedures
• Monitor performance and effectiveness of staff
• Control all inventory, ensuring adequate supplies are ordered, delivered, and available always
• Create and maintain a schedule to fulfill all staffing needs and remain within the payroll budget
• Responsible for self-inspections
• Take all mandatory PF / PFU courses as required as well as in-service training
• Manage all team members to ensure strong communication with the goal of developing effective working relationships
• Provide regular feedback to team members to assist with motivation, performance management, and continued support
• Responsible for being up to date with current company policies and procedures and adhere to them

Qualifications :

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Basic computer, math, and communication skills
• Excellent supervisory skills
• CPR / AED certified (if not, training will be provided by PF)
• Must be 18 years of age or older
• Strong problem resolution skills
• Goal oriented, enthusiastic, and energetic
• Ability to travel to other clubs if needed
• Excellent customer service skills
• Honest, punctuality and reliable
• Strong listener with the ability to empathize
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• Two years Supervisor or Manager experience in a high-volume atmosphere is preferred

Physical Demands :

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to lift up to 60 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.

Each franchisee is responsible for ensuring compliance with local, state and federal law.