Learning & Event Tech Specialist II, Information Services & Technology, It Help Center (24500677290702)
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Tracking Code : 24500677290702
Job Description
Join BUs AV / IT services & support group, Learning & Event Technology Services (LETS), and work with us on a vibrant, dynamic campus that is shaping the future of education! We are looking for a Learning & Event Technology Specialist with a focus on AV repair and maintenance to join our energetic & diverse team.
LETS supports all AV / IT related services across the Charles River campus including AV installation, repair and maintenance and design of new systems.
The Technology Specialist will assist with AV repair and maintenance of spaces running Crestron systems in-room and through virtual control.
The ideal candidate for this position would bring deeper Tier II experience in one or both of these areas. Many of our projects are coordinated with external AV integration partners except for digital signage and flat panel installations, which are often handled in-house.
Experience in commissioning systems and working alongside integrators, facilities staff and trades would be helpful. This onsite position entails working evenings as needed for uninterrupted access to classrooms and other spaces for diagnostics and repairs.
All LETS positions may also entail limited weekend / holiday work.
Required Skills
3-5 years experience working with AV / IT technology in a support role, which can include fellowships or a targeted AV / IT training program.
Bachelor's degree preferred.
- Must hold a valid driver's license.
- Must be able to lift moderately heavy equipment (up to 75 pounds).
Preferred Qualifications
The following qualifications are preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Technical Experience :
- Experience with established and emerging technology systems and services such as : Full set live meeting and event support, livestreams, and support of fully virtual events, learning management systems, digital signage, projection systems, PC and Mac hardware and software, AV / IT control and switching equipment, audio amplifiers and mixers, projection equipment, lecture capture, and video recording and production equipment.
- Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies.
- Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).
- Working knowledge of media management systems such as Kaltura.
- AVIXA Recognized AV Specialist and / or Certified Technology Specialist (CTS) certification(s) preferred.
- Familiarity with ITIL.
Soft Skills :
- Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
- Learn and support new technology quickly.
- Must possess excellent interpersonal communication skills with strong customer service skills.
- Work productively in cross-functional teams and / or resourcefully and independently as an individual.
- Able to maintain control in rapidly changing situations, exhibiting a high level of independent decision making.
Job Location : BOSTON, Massachusetts, United States
Position Type : Full-Time / Regular
Salary Grade : Grade 47
To apply, visit https : / / bu.silkroad.com / epostings / submit.cfm?fuseaction app.jobinfo&jobid 314248&company id 15509&version 1&source ONLINE&jobOwner 1018687&aid 1
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