Info & Referral Technician
DescriptionEssential Functions : Interviews and screens applicants to determine their social service needsResearch publications and databases for information on social service programs and refers clients to appropriate social service resourcesRecords and enters client data into computer databaseExamples of DutiesExamples of Work : UNDER GENERAL SUPERVISIONOperates a computer to enter, code, store and edit data and information, and prepares reportsCollects and analyzes information and prepares and submits reportsInterviews and screens applicants for financial assistance as assignedResearch professional publications and materials to obtain information on social service programs and available community social servicesAssists in the development and dissemination of information and materials regarding programs and proceduresProvides the public with information concerning available social service programs and refers clients to community social service agenciesParticipates in the childcare and social service activities of a residential programAssists individuals or groups in dealing with problemsCompletes and processes forms, documents and correspondenceAttends meetings and seminars to keep current on social service programs and services availablePerforms related workMinimum RequirementsPhysical Requirement & Working Conditions : Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related workMinimum requirements : Associate's degreeHuman ServicesSocial ScienceSocial WorkRelated fieldEquivalency : High school diploma or the equivalentTwo years of social service program experienceORAn equivalent combination of education and experience may be substituted
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