Virtual Call Center Agent

Hausmann is an innovative, relationship-driven commercial construction firm with high-quality projects across all market types. Operating in eight states with six corporate offices, we specialize in construction management, design build, and general contracting services—with the added advantage of self-perform capabilities. What started as a small local company has grown into one of the region's most trusted builders, nationally recognized on the ENR Top 400 Contractors list.

We are seeking a motivated and customer-oriented Virtual Call Center Agent to join our dynamic team. As a Virtual Call Center Agent, you will be responsible for providing exceptional support and service to our customers through various communication channels, including phone, email, and chat. You will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities :

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order placement, account management, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Identify and escalate complex customer issues to the appropriate department or supervisor.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and quality assurance standards.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Participate in ongoing training and professional development opportunities.

Qualifications :

The pay range for this role is :

28 - 35 USD per hour(Remote (San Angelo, Texas, US))

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