Customer Service Support Specialist, TS/SCI with Polygraph
Type of Requisition :
Regular
Clearance Level Must Currently Possess :
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain :
None
Suitability :
Public Trust / Other Required :
Job Family :
Systems Administration
Job Qualifications : Skills :
Skills :
Customer Service, Linux Application, Microsoft Windows, Technical IssuesCertifications :
Experience :
3 + years of related experienceUS Citizenship Required :
Job Description :
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter.
Our work depends on a Customer Service Support Specialist joining our team.
HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE :
Windows Operating System : Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
Broad Technical and Analytical Competency : Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
Organizational Competency : Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
Interpersonal Competency : Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE :
The Contractor shall have the following required skills, certifications and demonstrated experience :
Demonstrated experience in customer service
Demonstrated experience in technical support service
Demonstrated experience in system administration for Windows and Linux systems
Demonstrated experience trouble-shooting hardware, telephony, and video
Demonstrated experience deploying and testing hardware and software
Demonstrated experience using an enterprise ticketing system
Demonstrated experience working with Windows Operating Systems
Demonstrated experience working with Linux Operating Systems
Demonstrated knowledge of LAN / WAN architectures and troubleshooting
Demonstrated working knowledge with VPN clients such as Cisco VPN and othersHIGHLY
DESIRED SKILLS AND DEMONSTRATED EXPERIENCE :
Skills and demonstrated experiences that are highly desired but not required to perform the work include :
Demonstrated exceptional security practice in working with Restricted Handling (RH) data
Experience working with special systems such as FSA3 and FiCE
Trained and Certified as a Data Transfer Officer
Trained and Certified as a Krypto handling technician
Trained to support special Back Room requirements
Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
WHAT YOU’LL NEED TO SUCCEED :
Education : Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience : 3+ years of related
Security Clearance Level : TS / SCI with Polygraph
Location : Dulles, VA - On Customer Site
U.S. Citizenship Required
GDIT IS YOUR PLACE :
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $75,582 - $102,258. This is not, however, a guarantee of compensation or salary.
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours :
Travel Required : Less than 10%
Less than 10%
Telecommuting Options :
Onsite
Work Location : USA VA Herndon
USA VA Herndon
Additional Work Locations :
Total Rewards at GDIT :
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.
S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development.
Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.
We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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