Healthcare Customer Service Outreach Specialist - Fully Remote
Kansas City, MO, USA Req #239 Monday, April 26, 2021 Centauri Health Solutions provides services to payors and providers in government sponsored healthcare programs, including Medicare Advantage and Medicaid.
In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, and data-driven solutions.
Our services directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations;
and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1,500 dedicated associates across the U.
S. Centauri ranked No. 448 on Inc. Magazines 2020 Inc. 500 list of the fastest-growing private companies in the U.S. Role Summary :
Outreach Specialists provide outstanding customer service and build relationships with health plan members and patients eager to learn more about Centauri's services.
Outreach Specialists provide customer support and determine what additional support may be required. Outreach Specialists are compassionate and understanding.
Role Responsibilities :
- Makes outbound and receives inbound calls providing detailed information about eligibility services and conducts eligibility screening
- Interviews patients / members via phone to gather personal / sensitive information in order to determine eligibility for various programs
- Interprets and explains information such as eligibility requirements and application details
- Clarifies eligibility data with patient or member
- Compiles, records, and evaluates personal and financial data in order to verify completeness and accuracy
- Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required
- Initiates procedures to refer patient / member to other agencies for assistance as appropriate
- Monitors actions to ensure goals are met
- Understand and agree to role-specific information security access and responsibilities
- Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
- Read, understand and agree to security policies and complete all annual security and compliance training
Role Requirements :
- 2 years Customer Service experience
- Desire to help people
- Strong attention to detail and follow-through skills
- Experience in healthcare a plus
- Strong computer ability to navigate Windows-based screening system effectively
- Strong communication and customer service skills
- Ability to track / monitor / retrieve information on calls
- Understanding of the management of call queues
Centauri Health Solutions is an equal opportunity employer.
We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals.
We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. Other details
- Pay Type Hourly
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