Customer Service Agent (m/f/d)

Job Description

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences.

Enjoy flexible hours, endless growth opportunities, and a starting hourly of $16.60 - plus, an exciting bonus plan that rewards your success.

YOUR ROLE AT SIXT

• Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience
• Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
• Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
• Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
• Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Bonus Plan Take advantage of a bonus plan based on performance
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Additional Information

About the department :

As a mobility service provider, our Branches & Operations division is the point of contact with our customers : whether by phone, app or directly in our SIXT branches.

This means : premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet.

As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us :

We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.

5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations.

At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

Want to take off with us and revolutionize the world of mobility? Apply now!