Production Support

Genesis10 is currently seeking a Production Support Consultant with our client in the financial industry located in Charlotte, NC and Plano, TX.

This is a 12 + month contract position.

Responsibilities :

Maintain and troubleshoot Windows-based server automation applications, including web servers, application servers, and database servers

Develop and maintain automation scripts (basic .NET, PowerShell)

Monitor system performance and troubleshoot issues

Perform system backups and disaster recovery operations

Create and maintain system documentation

Install and configure software applications

Monitor and analyze system logs

Work with component support teams (e.g. Data Base, Voice / Data Network and Storage) to coordinate activities for remediation of issues

Work within the client's ticketing system (currently Remedy) for entering, updating, and closing incident tickets

Escalate to appropriate teams and vendors

Perform various housekeeping functions on room systems / infrastructure (e.g. daily health checks), Splunk monitoring, email monitoring for new issues, etc.

Serve in an "On call rotation

Communication to leadership

Requirements :

Bachelor of Science in Information Technology (BSIT) or similar, including experience

5 and 8 years of experience in supporting .NET based applications, including exchange email and performance optimization

Well-versed in Windows Administration as well as cloud based environments such as Azure (login, extract event logs, proxy settings etc.)

Demonstrate a solid knowledge of MS SQL database and basic .Net including script development and troubleshooting experience

Proficient in .Net, MS SQL Database, Automation scripting

Experience with M365, Azure Cloud Computing

Proficient in Incident management, ticketing requirements, and End user support services

Ability to describe issues, escalate, and articulate impact to affected users and leadership as needed

Proficient in common MS tools to assist in data analysis and reporting

Proficient in viewing Splunk Dashboards and engaging corrective activities

Desired skills : MS365

MS365

Azure

Exchange

Windows

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10 :

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.

With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10 :

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states / municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others.

To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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