Qualifications
- Bachelor's Degree in related field preferred.
- Two (2) to five (5) years experience in related field is required.
- Demonstrated knowledge / competency in the following areas : claims or inquiry processing experience preferred, analytical experience, ability to produce statistical information from conceptual needs, and working with PC application and / or mainframe systems preferred.
- Effective verbal and written communication skills.
- Ability to lead and contribute to process improvement programs.
- Excellent interpersonal skills necessary to interact with all levels of all personnel.
- Ability to work independently.
- Self-starter / Self-motivated.
- Other related skills and / or abilities may be required to perform this job.
- Department Requirements :
- Create and present reports and presentations to display operational data and proposed business changes.
- Customer Service experience interfacing with internal and external customers.
- Demonstrated project work / corporate work group experience (within the last year).
- Provide support to internal and external stakeholders by answering questions, supplying information, support of corporate tools, and training.
- Document and assist with implementing standard policies and procedures.
- Develop and document workflows.
- Identify and or analyze business problems and develop recommendations for solutions.
- Participate in systems testing.
- Develop procedures / controls and provide recommendations for the ongoing improvement of the updated process.
- ACCESS Database knowledge.
- MS Word / EXCEL working experience.
- PowerPoint working knowledge.
- Microsoft Outlook.
- Excel & Access work samples if requested.
- Department Preferences :
- SharePoint working knowledge.
- Initiative, resourceful.
- Continuous Improvement Process education / training.
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