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Manager : Resident Services

Manager : Resident Services

CompassSan Diego, California, United States
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Position Summary :

The Resident Services Manager is responsible for overseeing the delivery and quality of resident services across multiple Affordable Housing apartment communities throughout San Diego County. This is a dual role in which the ideal candidate will be assigned to a specific project (located in downtown SD), providing services to the residents of that community as well as acting in a supervisory role, overseeing our other service coordinators located throughout San Diego (4-6 staff members).

(This is not a property management position. Our organization works in conjunction with property management to provide onsite Resident Services. We do not provide supportive housing services.)

Key Responsibilities :

Staff Oversight and Leadership :

  • Supervise Resident Coordinators at our other properties, including recruitment, training, scheduling, performance management, and professional development.
  • Provide regular check-ins, guidance, and support to ensure consistent, high-quality resident services delivery.
  • Act as the primary point of contact between onsite coordinators and organizational leadership.

Onsite Resident Coordination :

  • Serve as the primary Resident Coordinator at the assigned property, providing support, resources, and referrals to residents.
  • Plan and implement resident programs, events, and activities to foster community engagement and resident well-being.
  • Maintain positive, professional relationships with residents, property management, and community partners.

    • Compliance and Quality Assurance :

  • Conduct regular compliance reviews of all properties to ensure adherence to program, contractual, and budget requirements.
  • Maintain accurate documentation, reporting, and records in alignment with regulatory standards.
  • Develop and implement systems to monitor and evaluate program effectiveness and resident satisfaction.

    • Subcontracted Project Oversight :

  • Manage subcontracted service providers, ensuring deliverables and timelines are met.
  • Coordinate with subcontractors to align services with resident and property needs.
  • Monitor performance and provide feedback to ensure quality outcomes.

    • Qualifications :

  • Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field.
  • Minimum of 3–5 years of experience in resident services, case management, or community engagement.
  • Supervisory experience required; ability to lead and develop a team is a key requirement for this role.
  • Strong knowledge of compliance standards related to affordable housing, nonprofit programs, or social services.
  • Excellent interpersonal, organizational, and communication skills.
  • Ability to balance onsite service delivery with oversight of multiple properties.
  • Proficiency in Microsoft Office Suite and case management software (or willingness to learn).
  • Valid driver’s license and reliable transportation for travel to multiple sites.

    • Core Competencies :

  • Leadership and team development.
  • Resident-centered approach.
  • Problem-solving and conflict resolution.
  • Compliance and accountability.
  • Community partnership building.
  • Cultural competence and sensitivity.

    • About Compass :

    We are a non-profit based in San Diego focused on bringing high quality programs and services to the residents of Affordable Housing communities.

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    Resident Manager • San Diego, California, United States