Our Story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values
- Champion People be empathetic and help create a place where everyone belongs.
- Grow with purpose be inspired by our higher calling of improving lives.
- Be Alight act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
About the Role
As the Program Director, you will oversee a team delivering disability and leave management services. This key role demands effective client engagement and team leadership abilities.
Your responsibilities include ensuring top-notch and compliant leave of absence services, promoting excellence and client satisfaction, and nurturing internal colleague engagement.
This role is remote with regular travel to the client office in Jersey City, New Jersey.
Responsibilities
- Leading and managing all aspects of Short-Term Disability (STD), Family Medical Leave, Company Leaves, and Medical Accommodations.
- Driving a culture of excellence, resulting in high client satisfaction and internal colleague engagement.
- Developing and executing innovative operational strategies using data and analytics to measure and improve performance.
- Overseeing financial and contract management, including negotiations.
- Ensuring that an effective system of regulatory compliance and internal controls have been maintained.
- Recruiting, managing and growing a high performing team.
- Delivering exceptional cross-functional collaboration with key partners across the organization.
- Serving as primary point of contact for the client leadership team.
Requirements
- Possess a comprehensive knowledge of disability and leave concepts, products, and claim management practices and principles.
- Demonstrate leadership experience in business operations including disability claims and ADAAA claims.
- Display exceptional communication and relationship-building skills.
- Exemplify a focus on operational excellence, leveraging technology, data, and analytics to drive service efficiency.
- Implement performance management cycles with clear systems of measures and accountabilities that drive results.
- Possess a Bachelor’s degree.
- 3+ years in a senior leadership role.
- 7+ years of operations / service delivery experience in absence, disability, or benefits administration.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on legally protected characteristics.
Authorization to work in the Employing Country
Applicants must have work authorization that does not require sponsorship of a visa for employment authorization in the Employing Country.
Salary Pay Range
Minimum : 183,200.00
Make your application after reading the following skill and qualification requirements for this position.
Maximum : 290,700.00
Pay Transparency Statement
Alight considers a variety of factors in determining compensation, including experience, education, and market data.
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