Multi-Site Leasing Professional

Job Description

Job Description

Job Title : Multi-Site Leasing Professional

At Redwood Living, Inc. ( Redwood ), we know we are only as successful as the people who power us. Our employees are passionate, they are talented, they are empowered to make decisions that positively affect the lives of our residents.

From site personnel to corporate leadership, our employees demonstrate Redwood's commitment to deliver more than expected, communicate openly and honestly, and demonstrate integrity in all aspects of our business.

As we continue to grow, we seek these same qualities in every team member we bring on board.

Position Overview

Under the general direction of the Neighborhood Manager, the Leasing Professional will be responsible for high-volume leasing, local marketing and maintaining a high level of resident experience.

This position requires exceptional communication skills, the ability to build authentic relationships quickly and a knack for customer service.

As such, you will be expected to act as a Redwood brand ambassador, promote our brand and provide the best resident experience possible.

All Redwood employees are expected to conduct all organizational business and practices in accordance to Redwood company policies.

Essential Duties & Responsibilities

• Greeting prospective residents, showing the model / neighborhood and answering questions.
• Answering phones / emails on a daily basis.
• Complying with all legal and financial leasing / resident arrangements.
• Actively sourcing off-site potential residents by marketing to and establishing relationships with local businesses.
• Creating sales strategies and closing, both when creating business relationships and when leasing apartment homes.
• Working closely with the Neighborhood Manager and Service Technician to achieve safety and property management objectives.
• Maintaining knowledge of neighborhood specials, pricing, and notify related parties of any needed adjustments.
• Updating online advertising to reflect current market pricing on a weekly basis.
• Maintaining awareness of local market conditions and trends; may contribute ideas to the property manager for marketing community and for improving resident satisfaction.
• Performing occasional external outreach at nearby businesses, organizations, etc.
• Actively coordinating all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options.
• Completing all lease applications correctly and without error, assisting with application verification and notifying prospective residents of results.

Crafting miscellaneous resident communication may also be necessary.

• Completing all lease paperwork, including related addenda, plus accepting rents and deposits.
• Completing Guest Card information form on all clients, sending thank-you notes and performing follow-ups.
• Assisting Neighborhood Manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.
• Physically inspecting community when on grounds, picking up litter and reporting any service needs to maintenance staff.
• Maintaining a record of acceptable attendance and punctuality.
• Adhering to company standards for paperwork, resident files, budgets and controlled expenses.
• All other related duties, as assigned.

Required Skills

As a Leasing Professional, you will be required to exhibit the following skills :

• Respectfulness, trustworthiness, empathy and leadership
• The ability to work under pressure
• Excellent time management skills
• Strong communication skills and general business acumen
• The ability to communicate and interact with employees at all organizational levels
• Proven ability to plan, organize and implement multiple tasks / projects on a concurrent, real-time basis
• Ability to build relationships with residents, staff and colleagues.
• Energetic, personable and professional attitude
• Great customer service skills and strong work ethic
• Self-motivated, dependable, organized, flexible and have strong sales and marketing skills

Required Qualifications, Education & Certifications

• High school diploma or GED required
• Property Management or sales experience preferred
• General computer proficiency
• Valid Driver’s License required

Working Conditions

This job operates in a professional office environment. In this role, the employee will routinely use standard office equipment such as computers, desk phones, iPhone, photocopiers, etc.

The employee is frequently required to sit, stand, bend and walk with the ability to lift 20 pounds where applicable. In some cases, the Leasing Professional may need to operate a neighborhood golf cart to show apartment homes to potential residents.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned this job title.

They are not intended to be construed as an exhaustive list of all required responsibilities, duties and skills, and such responsibilities, duties and skills may be changed by Redwood at any time.

Location : Obetz, OH & Groveport, OH