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Healthcare Customer Service Representative

VirtualVocations
Birmingham, Alabama, United States
Full-time

A company is looking for a Healthcare Customer Service Representative to support CMS activities related to the Affordable Care Act.

Key ResponsibilitiesTriaging cases and determining appropriate workflows for resolutionConducting research on inquiries and crafting written responses in plain languageMonitoring individual dashboards for improvement and collaborating with cross-functional teamsRequired QualificationsTwo years of relevant full-time work experience (customer service, ticketing, help desk)Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Candidate must have lived in the United States for at least three of the last five yearsWorking knowledge of health care and the Affordable Care Act is preferredKnowledge of Salesforce is a plus

2 days ago
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