The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network.
This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities :
- Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
- Greets patients and assist with resolving patient issues or raising patients issues.
- Check-in and out patients and collect co-payments / give receipts / reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
- Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
- Assists with the management of physician schedules and finds opportunities for improvement. Handle patient / provider correspondence as instructed.
- Process and track referrals and authorizations for various insurance types.
- Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
- Monitors and assess their own workflow to find opportunities for improvement.
- Explains policies, procedures, or services to patients using administrative knowledge
- Participates in daily huddles and staff meetings.
- Promotes and practice infection prevention standards and all department policies and procedures.
Education :
High school diploma or GED preferred.
Experience :
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
Patient Services Rep
Our talented staffing team is committed to providing exceptional customer service, great opportunities with top pay and benefits. ...
Senior Patient Service Rep - Operations Float Pool
The Senior Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatie...
Patient Service Rep - Pediatrics (Beverly Hills) | Cedars-Sinai Medical Center
Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and abil...
Patient Service Rep - Gastroenterology
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate ...
Patient Services Rep II
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management. Executes world class practices of service and patient care in support ...
Patient Service Rep - Operations Float Pool (works in various clinics)
The Patient Service Rep is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate s...
Patient Service Rep - Internal Medicine (Beverly Hills) | Cedars-Sinai Medical Center
Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and abil...
Patient Services Rep
Our talented staffing team is committed to providing exceptional customer service, great opportunities with top pay and benefits. ...
Patient Services Rep III
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management. Executes world class practices of service and patient care in support ...
Patient Service Rep
LHH Recruitment Solutions is hiring a Patient Service Rep for our healthcare client located in Eureka, CA. This role will be focused on greeting and welcoming patients into the clinic, scheduling and confirming patient appointments, and keeping up on phone/email correspondence. ...