Collector

Job Description

Job Description

Blaze Credit Union is adding a Collector who will be responsible for delinquent member loans and credit cards along with negotiating payment and settlement agreement with members that will assist Blaze in maintaining low delinquency and loan loss ratios.

Additional responsibilities include managing the special accounts and pre legal portfolio, assisting with monthly, quarterly and annual management reports, and providing high quality service, expertise and training for Blaze staff and members as needed.

This position will be housed in our Empire Drive location. Once training is completed, this role will be allowed a hybrid schedule (1 or 2 days from home per week).

Blaze is currently offering a bonus for DNA experience for $5,500 paid over a 2 year period, and $2,000 for Non-DNA experience paid over a 1 year period for all branch and member experience center positions.

Major Duties and Responsibilities

Effectively manage assigned delinquent loan and credit card portfolio.

• Manage delinquent accounts by monitoring collection queue and contacting members according to Blaze’s policies and procedures, determining appropriate payment arrangements, and recording all pertinent information in system.
• Negotiate payments, settlements and payoffs within the loan / credit portfolio in accordance to department policies and procedures.
• Analyze applications, credit reports and perform skip tracing according to credit union policies and procedures.
• Prepare collection correspondence on delinquent accounts as required.
• Evaluate and recommend files for modification and / or legal action. Refer alternative payment requests to appropriate personnel.

i.e. bankruptcy notification, CCC’s requests, extensions, refinance requests, voluntary repossession and insurance claims.)

Maintain working knowledge of all Regulations and laws in the following areas : Debt collection, fair credit act, Service member Civil Relief Act, foreclosures, and Judgment action

Effectively manage assigned special accounts and pre Legal portfolio.

• Make final outbound attempts to recover charged off debt.
• Negotiate payment and settlements within the portfolio by engaging the member and / or the member’s legal counsel in accordance with department policies and procedures.
• Recommend and prepare qualified accounts for legal action
• Recommend and prepare accounts for 3rd party collection agency
• Work old charged o loan portfolio as directed

Effectively manage negative balance checking and savings portfolio.

• Perform collection efforts on closed accounts, negative shares / checking accounts, courtesy pay accounts
• Provide initial counseling contact for members struggling with their accounts
• Provide alternatives and creative solutions for members to avoid charge off
• Document all e orts into Blaze’s collection package, operating system and TRAC.
• Administer outbound notices and letters on corresponding negative account

Provide administrative and monthly / quarterly / annual report assistance.

• Update delinquent loan spreadsheet(s) as assigned by Director of Loan Operations
• Provide support and assistance during regulatory audits and exam as needed
• Prepare daily / weekly / monthly notices and letters for members
• Provide high quality service and support for internal and external members
• Provide back up to other Loan Operations positions as needed.
• Effectively handle additional duties and responsibilities as assigned

Experience Education

A minimum of one year up to three years of similar or related experience; a high school degree or equivalent

Demonstrated Knowledge :

• Professional telephone etiquette, business grammar and professional business correspondence.
• Bankruptcy laws and Fair Debt Collection Practices Act (FDCPA), Minnesota repossession laws.
• Blaze products, services policies, and procedures.
• Software and spreadsheet knowledge

Ability to :

• Manage assigned portfolio.
• Negotiate repayment to the credit union.
• Develop professional relationships with members and to build cooperative teams with coworkers.
• Exercise judgment, problem solve, and make decisions for member service and collection related issues.
• Organize multiple tasks and to maintain a courteous demeanor in a busy, high stress work environment.
• Employ professional communication skills (listening, reading, tact, courtesy) in difficult situations
• Use a computer keyboard and calculator; learn various office equipment.

We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.