WFM Short Term Planner (Outbound)

WFM Short Term Planner (Outbound)

We're looking for a WFM Short-Term Planner Analyst to join our Workforce Management team. You'll develop short-term staffing forecasts and schedules for outbound and blended contact center operations, with a strong focus on Collections. This role partners with Finance, Operations, and vendor partners to ensure staffing meets both business and contractual needs.

How You'll Make An Impact

• Forecast call volumes and staffing needs using financial assumptions, dialer data, and historical trends.
• Build and maintain schedules in WFM tools (e.g. NICE / IEX) and manage PTO / shift bids.
• Analyze staffing plans and recommend adjustments to optimize efficiency and service levels.
• Report on forecast accuracy, performance trends, and staffing outcomes for leadership.
• Collaborate with cross-functional teams to balance service quality and cost objectives.

Skills That Will Help You Thrive

What We Offer

Compensation details : The salary for this position is $50,000 - $68,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

Rooted in our values, Prosper's Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea : connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.

We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that's democratizing finance for all!

Diversity expands opportunities

Collaboration creates better solutions

Curiosity fuels our innovation

Integrity defines all our relationships

Excellence leads to longevity

Simplicity guides our user experience

Accountability at all levels drives results