VP, OPERATIONS

Chartwells Higher Education

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience.

We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions.

We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Working as the Vice President of Operations at Boise State University campus dining program, you will be responsible for ensuring that assigned business operations are efficient and effective.

You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.

Key Responsibilities :

• Sets the tone for culture of organization in the region and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment.
• Ensures that the student and guest experience is achieved, by developing a comprehensive plan for the campus dining program in partnership with the organization and our clients.
• Ensures commitment to results for all areas of responsibilities, including but not limited to : Guest Experience, Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs.
• Directs business to achieve high performance as measured by the company KPI’s, comfortable participating in strategic planning meetings to continue to design and develop food programs.
• Ensures proper management of resources, sales, finance, human resources, and customer service with full P&L accountability.
• Champions development of our teams on campus and within the region; conducts performance evaluations, along with succession planning;

has full understanding of all roles within operation.

• Successfully builds relationships at all levels of the clients’ organization.
• Identifies client's needs and makes recommendations accordingly.
• Recognizes and anticipates marketplace trends in the Boise State and surrounding areas; participates in strategic planning meetings to determine commercial opportunities to drive guest satisfaction.
• Communicates account progress and new Company programs to client.
• Conducts and / or monitors customer, client and associate satisfaction surveys.

Preferred Qualifications

• Bachelor’s degree is preferred, or equivalent professional experience
• Campus dining experience preferred or equivalent professional experience
• Must be able to read and interpret business records and statistical reports
• Must be able to analyze and interpret policies established by administrator
• Possess a passion for service in the local community and developing a diverse supply chain
• 10-15 years upscale food service experience, including 10 years at the management level and five to seven years’ experience of direct multi-unit management oversight
• Experience in direct oversight of a total managed volume of $25M or higher
• Experience in personnel management including hiring, supervision, evaluation and succession planning
• Relevant project management experience preferably in building out dining facilities in engaging, diversified setting
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Must be able to make business decisions based on financial reports and similar facts in the best interest of the organization and the client
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Excellent knowledge of Microsoft Office : Word, Excel and PowerPoint
• ServSafe or Department of Health certification a plus

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

We encourage applicants with a criminal history (and driving history) to apply.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits :

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID : 1227719

Chartwells HE

KAREN SILBAR

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