Field Service Engineer I

Company

Cox Automotive - USA

Job Family Group

Engineering / Product Development

Job Profile

Electrical Engineer I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 75% of the time

Work Shift

Compensation

Compensation includes a base salary of $64,200.00 - $96,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

Position may be eligible for additional compensation that may include an incentive program.

Job Description

At Cox Automotive we are forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we are looking for people to join our mission to be a force for good in the world.

Come build a better future with EV Battery Solutions, part of the Cox Automotive family of businesses. We are the leading provider of services for the life cycle management of batteries used in hybrid and electric vehicles.

You will work in a fast-paced environment where these batteries are repaired, refurbished, and repurposed.

The Root Cause Engineer will be responsible for the installation, maintenance, and repair of high voltage battery packs at our internal and customer sites.

This role requires a strong technical background, excellent problem-solving skills, and the ability to work independently in the field.

The Root Cause Engineer designs, installs, configures, implements, assesses, and supports all aspects of providing technical guidance and oversight and acting as a point of escalation and technical support for servicing batteries.

This role considers a Root Cause Analysis work that is performed onsite at our Global Headquarters (GHQ) location, as well as a traveling role called the "Flying Doctor" that performs scheduled field repairs and De-Hazard work.

Key Responsibilities :

• Installation and Commissioning : Assess and repair high voltage battery packs at customer locations, ensuring compliance with safety standards and protocols.
• Maintenance and Repair : Perform routine maintenance and troubleshoot issues with battery packs to ensure optimal performance and longevity.
• Customer Support : Provide technical support and training to customers, addressing any questions or concerns related to the battery packs.
• Documentation : Maintain detailed records of service activities, including installation reports, maintenance logs, and repair documentation.
• Safety Compliance : Adhere to all safety regulations and guidelines when working with high voltage systems, ensuring a safe working environment for yourself and others.
• Continuous Improvement : Stay updated with the latest industry trends and advancements in battery technology to continuously improve service quality.

Minimum Qualifications :

Bachelor's degree in a related discipline. The right candidate could also have a different combination, such as 4 years' experience in a related field.

Preferred Qualifications :

Experience : Minimum of 3 years of experience in field service or automotive related work, preferably with high voltage battery systems.

Must have track record of safe operations.

Technical Skills : Proficiency in diagnosing and repairing electrical and mechanical issues in high voltage battery packs.

Familiarity and confidence using hand tools (torque wrench, caulk gun, etc) and diagnostics tools (multimeter, hi-pot, specialty equipment, scan tools, etcetc).

• Certifications : Relevant certifications in high voltage safety and battery technology are a plus.
• Communication : Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
• PC Skills : Microsoft office suite. Excel, Word, OneDrive, PowerPoint.
• Travel : Willingness to travel frequently to customer sites, sometimes on short notice.

Benefits :

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Retirement savings plan with company match
• Opportunities for professional development and career advancement

Working Environment

Variable, consisting of the office environment, the manufacturing floor, and in- field situations that require travel. Potential hazards include proximity of moving machinery, and exposure to High Voltage systems.

The position may require an individual to stand, stoop, move equipment; bend, reach, or lift for prolonged periods of time.

PPE includes Arc Flash safety equipment, safety glasses, hearing protection, and appropriate footwear for the working environment.

About Us :

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like Auto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.