Service Support Technician II

A Day in Your Life at MKS :

As the First Shift Service Support Technician, you will help lead our service team p erform in-house servicing, repair of company product(s) .

In this role, you will report to the Senior Manager, Services.

You Will Make an Impact By :

• Perform in-house servicing, repair of company product(s). This job may include participation in aspects related to customer issues, product issues, or other tasks to support the repair depot.
• Provide assistance to technical support team on technical and service related problems.
• Diagnose mechanical, hardware, software and systems failures, using established procedures.
• Determine most cost-effective repair / resolution to minimize customer downtime.
• Prepare reports for analysis of product failure trends and serviceability issues.

Skills You Bring :

• Ability to reason through problems / issues
• Must be flexible and willing to perform all required duties across any product repair cell
• Ability to communicate both verbally and in writing at all levels (technical as well as non-technical)
• Proficient in the use of standard test equipment
• Ability to read and understand schematics, assembly drawings, and test / calibration procedures
• Record test data, diagnose failures and analyze this information so that root cause analysis can be accomplished, and corrective actions can be implemented.
• Experience with PC based applications to include Microsoft Office package and email
• Oracle experience a plus
• 6S and lean manufacturing experience helpful
• Experience with pressure and vacuum metrology desirable

Supervisory Scope :

Acts independently to determine methods and procedures on new assignments.

Physical Demands and Working Conditions :

• Prolonged periods standing and walking.
• Must be able to visually inspect machines.
• Must be able to lift and carry up to 50 pounds.
• Must be able to bend, stretch, push, pull, and move as needed to reach, clean, and service machinery.

LI-AS1

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).

Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer : diverse candidates are encouraged to apply.

We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.

Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.

MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at : [email protected] .

If applying for a specific job, please include the requisition number (ex : RXXXX), the title and location of the role

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).

Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer : diverse candidates are encouraged to apply.

We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.

Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.

MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at : [email protected] .

If applying for a specific job, please include the requisition number (ex : RXXXX), the title and location of the role