Customer Service Specialist

Job Description

Job Description

Customer Service Specialist

Position Overview :

A key member of the Storm Creek Customer Experience Team, the Customer Support Specialist is responsible for providing outstanding customer and sales support.

The ideal candidate is a highly motivated self-starter with proven customer service experience, eager to dig in and support customers and manage orders through the Storm Creek customer journey.

Primary Responsibilities :

• Deliver timely, friendly, and knowledgeable customer communications, via phone, live chat, and email.
• Make clarification phone calls / emails to clarify order questions, notify of inventory issues, present alternatives.
• Closely monitor orders in the Storm Creek ERP system daily and ensure they are moving along to meet the customers' in hands date.
• Process returns and credits in a timely manner.
• Ensure order issues are researched, resolved, and appropriately communicated.
• Provide back up support to order entry team.
• Provide critical support to all sales activities.
• Work closely with inside and outside sales reps to bring orders to finish and provide over-the-top service.
• Ensure an excellent new customer onboarding experience.
• Maintain, enter, and expand customer and account data in the CRM and ERP systems.
• Actively participate in weekly team (L10) meetings, huddles, and rep updates
• Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
• Additional projects as assigned.

Skills / Qualifications :

• 2 to 5 years of related work experience.
• Prior experience in the promotional products and / or apparel industry is a very strong plus.
• Exceptional attention to detail.
• Strong multi-tasker.
• Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software.
• Strong verbal and written communication skills.
• Ability to troubleshoot.
• Flexible and able to pivot priorities quickly.
• Stellar organizational and follow-through skills
• Team-first mentality.
• Cheerful and enthusiastic with a desire to serve internal and external customers.
• Self-motivated, with high energy and thrives in a fast-paced, growing business.

About Storm Creek :

Storm Creek is a fast-growing, Minnesota-based, eco-made apparel brand serving three distribution channels : retail / resorts, corporations, and consumers.

Thoughtful design, incredible quality, and a world-first ethos all add up to our mission of BETTER PRODUCT FOR THE GREATER GOOD .

Our work environment is fast-paced, collaborative, and fun. We run our company on the proven Entrepreneurial Operating System (EOS) and our core values drive us daily :

• Always Seek Better
• Have Passion for Growth
• Engage with Purpose
• Think and Be Curious

We offer an innovative work environment and opportunities for growth and advancement, as well as the following benefits :

• 401(k)
• Medical Insurance
• Dental insurance
• Flexible spending account
• Health Savings Account
• Vision insurance
• Company paid Life insurance / LTD / STD
• Paid time off
• Shared Success Bonus Program
• Professional development assistance
• Referral program (we want more people like you to join our team!)
• Company learning and team building events
• $500 clothing allowance

Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.