Patient Service Representative - PSR
Position : Patient Service Representative Department : Patient Registration
Schedule : Monday- Friday Hours 8 : 00 am-5 : 00 pm
SAC Health System's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish*
SACHS Core Values :
Quality Healthcare providing patient-centered, culturally-sensitive, equitable care that is safe, timely, effective, efficient, while seeking to prevent illness & disability
Teamwork working together to achieve a common goal, with a willingness to serve each other in a Christ-like manner
Wholeness ministering to the spiritual, physical, mental & emotional needs of others
Integrity living & working in an authentic, honest way that inspires trust
Compassion engaging with the needs & suffering of others, out of concern for their wellbeing
Excellence striving to exceed expectations for our patients, community, & staff
Humble Service caring with a kind & selfless spirit
Respect holding others in high regard by empowering them.
Requirements for Success in Your Role :
Responsible for the scheduling of patients for appointments in all clinical departments. Responsible for helping expedite patient flow through the clinic front office by ensuring the patients are checked in, and records are available to staff at all times.
Responsible for determining insurance coverage and financial qualifications for discount programs. Update patient information in the computer.
Other duties as assigned.
Job Duties and Responsibilities
- Have flexible work hours according to clinic needs
- Greet all patients and guests in a warm and friendly manner
- Provide information for all inquiries, both in-person and by telephone regarding clinic fees and payment programs. Check for authorization and or referral
- Make appointments for assigned departments
- Check patient in for medical appointments, ensure patients are being seen for an appropriate appointment
- Determine the appropriate program or payer source for each patient checking in based on complex criteria, including medical services needed, age, income, etc.
providing applications as needed. Assign proper guarantors
- Interview patients for sliding fee scales. Determine the amount of discount by obtaining the family size and income data and utilizing federal poverty guidelines together with SACHS sliding fee schedule
- Document in computer and on client medical record the insurance status, payment method, payment balance, or sliding fee percent
- Maximize clinic revenues by screening clients for third-party reimbursement sources. Refer clients to Medi-cal when appropriate
- Check eligibility on a variety of payer sources. Ensure patient is assigned to correct PCP (Primary Care Provider) for continuity of care purposes
- Collect payments and balance cash drawer
- Assist with reports as needed
- Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service
Education and Experience :
- Required High school diploma or equivalent
- As a requirement of this position you must receive EPIC certification for the module you have been hired into.
- Preferred- Medical terminology, Bilingual-English / Spanish required.
Full Benefits Package :
- Vacation and Sick Leave Plans
- Medical / Dental / Vision packages
- Monthly Health Insurance Premium Rates among the lowest in the industry!!
- Retirement Account with up to 8% employer contribution
- Employer-paid Life Insurance
- Fitness Facility access
- 8 Paid Federal Holidays
- 1 Paid Birthday Holiday
Social Action Community Health System complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity.
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