General information
- Job Posting Title : Remote Customer Service Representative
- Full-time position
Description & Requirements
- Responsibilities include answering inquiries from individual consumers, assisting with health care coverage applications, and providing customer support
- Work from home with benefits including medical, dental, vision, and 401k
- This is a limited-service full-time position expected to last approximately 4 months
- Equipment is not provided; personal computer, internet, and smartphone required
Essential Duties and Responsibilities
- Answer incoming calls and respond to inbound and outbound contacts
- Track and document all inquiries using the applicable systems
- Transfer / refer consumers to appropriate entities according to guidelines
- Facilitate translation services for non-English speaking callers
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Minimum Requirements
- High school diploma or GED required with 6+ months relevant professional experience
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Previous experience in customer service and call center preferred
Remote Customer Service Representative $45 per hour
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