Remote Customer Service Representative

MAXIMUS
Jersey City, NJ, United States
Remote
Full-time

General information

  • Job Posting Title : Remote Customer Service Representative
  • Full-time position

Description & Requirements

  • Responsibilities include answering inquiries from individual consumers, assisting with health care coverage applications, and providing customer support
  • Work from home with benefits including medical, dental, vision, and 401k
  • This is a limited-service full-time position expected to last approximately 4 months
  • Equipment is not provided; personal computer, internet, and smartphone required

Essential Duties and Responsibilities

  • Answer incoming calls and respond to inbound and outbound contacts
  • Track and document all inquiries using the applicable systems
  • Transfer / refer consumers to appropriate entities according to guidelines
  • Facilitate translation services for non-English speaking callers
  • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

Minimum Requirements

  • High school diploma or GED required with 6+ months relevant professional experience
  • Strong data entry and telephone skills
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Previous experience in customer service and call center preferred
  • 3 days ago
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