Job Details
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and / or ability required.
- Proficient working with computers; database experience.
- Experience within the window replacement industry.
- A minimum of 2 years of work experience in the home improvement or other closely related field.
- Previous customer service experience, especially win / win problem solving, and conflict resolution skills required.
- Strong written and verbal communication skills.
- Knowledge of applicable building codes and construction techniques.
- To drive an RBA or personal vehicle, employees are required to hold a driver's license and current auto policy as required by law and provide a copy to the Human Resource Department.
RESPONSIBILITES
- Continuously ensures homeowner satisfaction, as measured through customer satisfaction surveys.
- Maintains current knowledge of RBA products and installation methods.
- Understands contract provisions and RBA project delivery processes.
- Works with installation crews to ensure high quality workmanship and properly completed installation.
- Coordinates with Production Manager and Warehouse Supervisor to maintain installation schedule.
- Ensures that all safe work practices are implemented, and crews are in compliance with IIPP.
- Facilitates project follow-up regarding reordered products and service work needed.
- Work with customers to resolve installation issues, punch list completion and final payment.
- Understands and works within RBA established workflow processes.
- Performs any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned.
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